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CACCI Chamber Operations Course. Moving Online with Chambers. Dr. Eva Yi-Yuan Yueh Institute for Information Industry Mr. Edward H. S. Wu Chinese Open Source Software Association 29 August 2008. What you will hear. Chamber to promote eCommerce to SME members—Taiwan Experiences

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moving online with chambers
CACCI Chamber Operations Course

Moving Online with Chambers

Dr. Eva Yi-Yuan Yueh

Institute for Information Industry

Mr. Edward H. S. Wu

Chinese Open Source Software Association

29 August 2008

what you will hear
What you will hear
  • Chamber to promote eCommerce to SME members—Taiwan Experiences
  • Possible Open Source Applications adopted by Chambers
slide3
Chamber to promote eCommerce to SME members

—Taiwan Experiences

Dr. Eva Yi-Yuan Yueh

Institute for Information Industry

slide4
Moving Scales of Digital Applications

ICT-based Economy

1. ICT Sector Revenue 2. ICT Sector Employment

3. ICT Sector Spending 4.Technology Development

5.Trade in ICT 6. ICT and Business Size, Alliances

7.Telecom. Investment 8.Overall ICT Business Climate

Advanced applications of technology

1. E-Commerce

2. Industrial Information Technology

Effective Access and Usage of ICT

1. Pricing

2. Technical training and human capital 

3. Relevance of contents

Basic Access and

Usage of ICT

1. Internet use

2. Phones

3. Number of Computers

4. Internet Bandwidth and Speed

slide5
Item

2005~2006

2004~2005

2003~2004

2002~2003

Overall Ranking

7

15

17

9

Environment

10

23

8

15

Market

3

7

6

7

Regulation

25

27

16

23

Infrastructure

13

37

10

19

Network Readiness

8

4

17

7

Individual

4

11

17

33

Business

16

18

19

9

Government

9

3

12

2

Application

5

11

22

7

Individual

9

27

27

14

Business

9

11

21

18

Government

4

5

6

4

Taiwan Network-Readiness Index

World Economic Forum Survey

Source: WEF NRI

slide6
Measures of Digital Divide
  • Number of users or computers

How many people use the technology in various

countries?

  • Infrastructure, Access
  • What telecommunications networks are in place, how many people have access to PCs to web-enabled phones to other handheld devices, where are PCs located (homes, workplaces, community centers)?
  • IT Sector
  • How large is the local ICT sector and integration of ICT into existing industries in terms of jobs, GDP, and trade?
  • Training
  • Do people know how to use the technology? Is it taught
  • in schools and are these programs affordable?
  • Relevant Content
  • Is there content in local languages that addresses the immediate needs and interests of the population?
  • Affordability

Is the technology affordable, and to whom ?

slide7
The Digital Divide – by Industry

Accumulative

Source:2001 Business Census

slide8
For Small Business Owners
  • Lack of knowledge about ICT and e-business
  • Minimum skill on ICT

For Small Business Companies

  • Incapability of handling the complexity of ICT
  • Lack of technical people
  • Inefficient Business Flows

For ICT Service Providers

  • Beyond reach of city-based service providers
  • Offer mean margin from small businesses

The Barriers of Digitization for

Taiwan Small Business

slide9
Project Objectives

1. 120,000 small businesses subscribe to broadband and implement e-commerce.

2. Create US$130 million businesses for information service industries

3. Create US$ 269 million web-business for small businesses.

* The project is undertaken by Chinese Information Services Association, Taiwan

slide10
Colleges

Women Group

Associations

Establish Supply Forces

Recruit IS Team

Deliver on-site Services

Create IS Revenue

Select e-Products

Segment Demand

Implement e-Biz

Publicize Success

SME Service Center

Stimulate Motivation &

Demand

Strategies

Mobilize External Resources

slide11
Project Highlights

Focus on Small Businesses

(Workforce less than 20)

Legacy Industries

Service Industries

  • Garment &

Accessory

  • Furniture
  • Interior Design &

Construction

  • Textile
  • Food & Beverage
  • Metal Products
  • Environment Services
  • Health Care
  • Tourism & Leisure
  • Transportation
  • Cultural-related

Services

Service Delivery

  • Workforce Dispatch
  • Commercial Design
slide12
Web Store
  • E-document Exchange
  • Back office Operations
  • Customer Data

Develop

e-Applications

Project Highlights

Provide e-Commerce Training

  • Luye Tea Rice Village
  • Pinglin Tea Village

Form Local

e-Communities

Develop Industry Specific Applications

  • Small Retailers
  • Restaurant & Catering
  • Hotel & Accommodation
  • Wholesale, transportation

Promote Broadband

  • Basic Computer Operation
  • E-mail with Customers
  • Create Digital Documents
slide13
Form Local e-Communities(1)

Tautung - Luyeh

Enquiries:1,000 / Month

B

E

N

E

F

I

T

Patronage: 500 Persons /Month

Growth:NT$1 M/ Month

slide14
Small e-Business(2)

Amah's Second Career

Savings:30~40% Overhead

B

E

N

E

F

I

T

Business Growth: NT$100K /Month

Customer Growth:20~30%

slide15
369M

37M

328M

246M

246M

30%

3%

67%

1,226,000 SME

SME e-Business Life Cycle

Infrastructure

Application

Connectivity

Wired to

Internet

Simple

EC

Not

Wired to

Internet

Integrated

Application

Systems

Sophisticated

EC

Core

Application Systems

Connected

to

Supply

Chain

No

Computer

One

Computer

Internal

LAN

Multi-site

Operations

Digital Divide Group

Digital Devel. Group

Digital Maturity Group

slide16
Achievement Projection

3%

10%

15%

5%

M

A

T

U

R

I

T

Y

30%

32%

36%

41%

Connectivity

67%

D

E

V

E

L

O

P

63%

Application

54%

44%

D

I

V

I

D

E

Infrastructure

2005

2006

2007

2008

slide17
Strategies of Deploying ICT to

Small Businesses(1)

Demand Side

Select Digital Divide Zones

Classify 3 zones among 369 small administrative districts according to divide statuses.

Foster e-Communities

Organize e-Communities to facilitate collective learning.

Learn to Earn

Promote successful e-business models for small business.

slide18
Strategies of Deploying ICT to

Small Businesses(2)

Supply Side

Select Deployment Teams:

Select 11 corporate and association teams covers entire Taiwan.

Source Ready-to-Use Solutions:

Source for small-business only solutions.

Mobilize Community Involvement:

Leverage resources from associations, universities, and local volunteer groups, and get them involved.

slide19
Demand
  • The divide distribution by industry
  • Divide distribution by region
  • The resource & capability of SME with digital divide

Supply

  • Effectively provide services covering responsible divide zones
  • Provide affordable, diversified solutions and sustainable services
  • Be motivated to achieve the goal and vision of the project
  • Demand quality for all transactions
  • Make clear and fair game rules and incentives
  • Enforce disciplines on conduct of businesses
  • Provide centralized marketing & information sharing

Execution

Critical Success Factors

implications for cacci members
Implications for CACCI members
  • Chamber members having higher degree of digital divide will contribute less in terms of economic growth and industry competitiveness
  • Apart from general trading related services, assisting SME members in adopting affordable and timely information and communication technology and e-Commerce is also one of responsibilities for Chambers
  • A community tends to develop a specific industry or an agri-business. It is beneficial to individual business and the community as a whole to promote use of ICT and e-Commerce in a unit of community
suggestions
Suggestions
  • Conduct the program jointly with local Information/ Software related consortium
  • Advocate to initiate a program of deploying affordable PCs installed with open source OS and basic OSS applications to SMEs
  • Set up a Chamber Portal which acts as a service hub/ASP to provide SME members with an ICT system network environment and help members move online
slide22
Thank you!

THAILAND

Eva Yi-Yuan Yueh, General Director, IDEAS Institute

[email protected]

slide23
Possible Open Source Applications

adopted by Chambers

Mr. Edward H. S. Wu

Chinese Open Source Software Association, SOSA

free software
Free Software
  • Free Software Foundation, http://www.fsf.org/
  • Free software is software that gives you, the user, freedom to share, study and modify it. We call this free software because the user is free.
  • Free Software is open source software, OSS(*).
use oss applications
Use OSS Applications

Open Source Software

Applications

Online Services

open source applications
Open Source Applications
  • openoffice.org
  • Mediawiki
  • PhpBB, forum software
  • Joomla/Drupal
    • Content Management System
  • SugarCRM
    • customer relationship management
  • Asterisk
    • VOIP, voice over internet phone
openoffice org
Openoffice.org
  • Openoffice.org 2 is a leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases, and more.
  • It is available in many languages, and works on all common computers. It stores all your data in an international open standard format, and can also read and write files from other common office software packages, i.e. Microsoft.
  • It can be downloaded and used completely free of charge for any purpose.
mediawiki1
Mediawiki
  • http://www.mediawiki.org/
  • Shared/Collaboration Platform
  • MediaWiki is a free software wiki package originally written for Wikipedia.
  • It is now used by several other projects of the non-profit Wikimedia Foundation and by many other wikis, including this website, the home of MediaWiki.
wordpress blog system
Wordpress Blog System
  • http://www.wordpress.org/
  • blogging/announcement/documentation
joomla content management
Joomla – Content Management
  • http://www.joomla.org/
  • Web Site/Documentation
drupal web site
Drupal – Web Site
  • http://drupal.org/
  • Web Site/Portal
sugarcrm
SugarCrm
  • http://www.sugarcrm.com/
  • Developing customer relationships (CRM)‏
voice over internet
Voice over internet
  • http://www.asterisk.org/
  • Asterisk is the world's leading open source PBX, telephony engine, and telephony applications toolkit.
  • Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free.
simple meeting
Simple Meeting

播放

  • Web-based
  • VOIP

Simple Meeting

  • Windows App
  • Linux App

播放

Windows (IE/firefox)‏

Linux (firefox)‏

green approach for online services
Green Approach for Online Services
  • Via Open Source Software
    • Low Cost
  • Appliance/Embedded Approach
    • East Install
    • Zero Configuration

Linux OS

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