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After Market Sales | Entytle

Learn and grow with quick insights into industry trends, absolute data points, shared-experiences & lessons from an 9 million strong Installed Base spread across 10 machinery sub-sectors and counting.

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After Market Sales | Entytle

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  1. 3Ps of Best-in-Class aftermarket organizations file:///Users/wishwasmohan/Downloads/resources/final/3 P's Email... THE 3 P'S OF BEST-IN- CLASS AFTERMARKET ORGANIZATIONS Proactive: Industry leaders advance their Aftermarket process from reactive to proactive. Rather than follow the traditional method of having inside sales teams wait for calls or use very basic approaches such as installation lists to reach out to customers, top tier Aftermarket organizations consistently initiate targeted contact with their customer base. Existing customers are 1 of 3 11/8/17, 1:47 PM

  2. 3Ps of Best-in-Class aftermarket organizations file:///Users/wishwasmohan/Downloads/resources/final/3 P's Email... the backbone of every business, and ensuring they're successful is enhanced by proactive outreach. Best-In-Class Aftermarket companies are proactive; they don't wait for the customer to contact them. Predictive: In the age of information and data, Aftermarket industry leaders leverage technology to gain a powerful competitive advantage. They understand information is power and timing is everything – reach out too soon, the customer is turned off; too late, the customer went elsewhere; but just the right time and the customer is appreciative, repurchases, and the relationship is strengthened. Using data to predict which customers will benefit from outreach helps organizations become more efficient in their proactive outreach. Best-In-Class Aftermarket companies are predictive; they know who to call, when to call and what to sell. Preemptive: Implementing proactive and predictive approaches to customers service issues 2 of 3 11/8/17, 1:47 PM

  3. 3Ps of Best-in-Class aftermarket organizations file:///Users/wishwasmohan/Downloads/resources/final/3 P's Email... leads to a seldom acknowledged benefit - pre-empting service outages or breakdowns. Ensuring uptime contributes to customer profitability, satisfaction and safer working environments. Manufacturers that transition to this framework of service delivery are winners in every industry. Best-In-Class Aftermarket companies are preemptive; their customers experience a significant reduction in downtime. Become a Best-In-Class Aftermarket organization. Email us at info@entytle.com to learn how. (650) 687-7293 www.entytle.com info@entytle.com Facebook LinkedIn Copyright © 2017 Entytle, Inc, All rights reserved. 3 of 3 11/8/17, 1:47 PM

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