Chapter 9. Operations Consulting and Reengineering. Operations Consulting Defined Operations Consulting and the 5 P’s Hierarchy Within a Consulting Organization Stages of Operations Consulting Operations Consulting Tool Kit Reengineering. OBJECTIVES . Operations Consulting.
Operations Consulting and Reengineering
1. Sales and proposal development
2. Analyze problem
3. Design, develop and test alternative solutions
4. Develop systematic performance measures
5. Present final report
6. Implement changes
7. Assure client satisfaction
8. Assemble learnings from the study
In this scheme we have five categories of activities, starting with Problem Definition, that consultants perform and the supporting tools used to aid the consultant in performing that category
Five forces model
Data Analysis and
Problem analysis (SPC tools)
Cost Impact and
Project management techniques
Reasons for the boom in consulting include which of the following?
Answer: a. Globalization
According to David J. Collis’s research on the consulting industry, which of the following companies made the most money?
Answer: c. IBM (from Exhibit 9.1)
In the hierarchy of a typical consulting firm who are at the top of the organizational pyramid?
Answer: b. Finders
Which of the following are some of the major strategic and tactical areas where companies typically seek operations consulting?
Answer: e. All of the above (The five P’s also include Planning and control systems.)
Using the “Stages in the Operations Consulting Process”, what stage follows the “Implement Changes” stage?
Answer: c. Assure client satisfaction
Which of the following are a part of the “Operations Consulting Tool Kit” that apply to the category of “Problem Definition”?
Answer: b. Employee surveys
Which of the following are a part of the “Operations Consulting Tool Kit” that apply to the category of “Data Gathering”?
Answer: c. Flowcharts
Which of the following are a part of the “Operations Consulting Tool Kit” that apply to the category of “Implementation”?
Answer: e. None of the above (These tools actually should include Responsibility Charts and Project Management Techniques.)