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How Chatbots will enhance the IT help desk?

Chatbot in IT Help desk allows employees to request and/or provision IT goods and services 24/7, regardless of location. For instance, a remote sales employee reports that his/her laptop is slow and needs to be replaced. Want to own your IT help desk Chatbot? Book a Free Consultation!<br>https://www.rattletech.com/chatbot/

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How Chatbots will enhance the IT help desk?

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  1. How Chatbots will enhance the IT help desk?

  2. Triage Requests Chatbot in IT Help desk allows employees to request and/or provision IT goods and services 24/7, regardless of location. For instance, a remote sales employee reports that his/her laptop is slow and needs to be replaced. The person first tries to reach out for a form and then calls the service desk but when he/she doesn’t get through anyone as a last resort, he/she reaches out to the chatbot.

  3. Password Reset Request Password reset is the most common ticket for the service desk. Agents spend a lot of time resolving this transactional query. With the introduction of virtual assistants, password resets are easily handled without any manual intervention.

  4. Provision access Chatbots understand the type of request, requester job title, department and send approval to the respective management to grant access to the respective application. Similarly, chatbots can automate de-provisioning for users.

  5. Answering the FAQs Chatbot can be used to answer both tech support and end-user questions by integrating seamlessly with the Knowledge Bases of your organization regardless of format including information contained within FAQs, websites, and wikis.

  6. Enhancing decision making and IT support By combining previous data showing the success rate of similar situations in the past, the chatbot can greatly improve the decision-making process of an organization. Prediction of future trends in the IT sector can also greatly benefit from the use of chatbot in ITSM. It can estimate the necessity of the need for IT personnel in the future and support according to the requirements of the field. Now it is perceptible that businesses that want to keep on top of customer and employee demands and want to provide 24/7, 365 days service for routine inquiries will need to overhaul their IT service desk by implementing digital assistants or chatbots (Enterprise digital Assistants). Want to own your IT help desk Chatbot? Book a Free Consultation!

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