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Harnessing Full Capability of Salesforce with Sales, Marketing & Commerce Cloud

Meet one of our clients, the Banfield Pet Hospital to whom we aided with the implementation of Salesforce Clouds to harness different capabilities of Salesforce.

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Harnessing Full Capability of Salesforce with Sales, Marketing & Commerce Cloud

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  1. “HARNESSING THE FULL CAPABILITY OF SALESFORCE WITH SALES CLOUD, MARKETING CLOUD & COMMERCE CLOUD TO PROVIDE A SINGLE SOURCE OF TRUTH”

  2. COPYRIGHT © Copyright 2018-2022 Cyntexa Labs Pvt. Ltd. All rights reserved. Various trademarks held by respective owners. This Document contains proprietary and confidential information of Cyntexa Labs Pvt. Ltd. this ebook or any portion thereof may not be reproduced or used in any manner whatsoever, except for educational and informational purposes

  3. A pet hospital that was founded in Portland, Oregon in 1955, is now the largest general veterinary practice in the U.S with more than 1,000 hospitals in neighborhoods across the About Banfield Pet Hospital country and Puerto Rico. They take a proactive approach to veterinary medicine aimed at early diagnosis and supporting overall pet health by focusing on five categories of life stage wellness — primary care, preventable disease, oral health, mobility and nutrition.

  4. Payment Process and Order Tracking With Inventory and Invoice Management Data Import And Product Listing In Salesforce Improved Product Recommendations & Sales Tracking They were looking forward to showing shoppers relevant product listings as well as gathering data from various sources. They wanted better insights on their paid marketing campaigns while providing relevant recommendations based on customer activity and interest. With different geographical locations, it was becoming difficult for them to manage inventory, as well as they wanted an upgrade from manual invoice management. They were also looking to incorporate a secure payment process with smooth shipment tracking.

  5. + + + Google Analytics Payeezy Einstein Bots Commerce Cloud We integrated Payeezy payment gateway with SFCC to provide secure transactions. We also integrated smarty sheets with SFCC as well as created APIs for integrating UPS Shipping method to salesforce. Implemented Einstein Chatbot which helped in reducing wait times of the user requests. We also Implemented Einstein Search Dictionaries for consuming all site searches to reveal popular terms that are not currently added in the dictionaries. We suggested them to go ahead with Salesforce Sales Cloud, Marketing Cloud, and B2C Commerce Cloud Created custom email templates, marketing journeys, and custom newsletters to attract more customers. We also integrated Google Analytics with SFCC to keep track of the ad campaigns. We integrated subscribe pro with SFCC which allows the users to purchase the subscription for specific products.

  6. RESULTS Experience You Need. Results You Want. Progression in customer retention and experience Improvement in overall sales with better promotional insights. Increase in new customer base with better product recommendations.

  7. GET IN TOUCH WITH

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