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Updates to the One-Stop Service Tracking (OSST) System. Two-Parent Family Features

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updates to the one stop service tracking osst system

Updates to the One-Stop Service Tracking (OSST) System

Two-Parent Family Features

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

two parent families
Two-Parent Families
  • In the OSST system, each parent of a two-parent family has his or her own case
  • Usually, the name of the “other” parent can be located under the “Household Members List” on the Case at a Glance screen
slide3

Children associated with the cash case will have “child” listed under the relationship column. The other parent will not. The other parent’s name is a link to his or her case. The user may select it to move to the other parent

two parent updates
Two-Parent Updates
  • Information related to the two parent’s case should be entered on the appropriate parent’s case
    • If the mother is participating in job search, the job search activity should be entered on the Skill Development screen of the mother’s case
    • If the father is non-compliant with a work activity requirement, the accountability process should be initiated on the father’s case
  • Other information should be entered on both parent’s cases
    • Case notes should clearly indicate if childcare is provided and if both parents are engaged in work or alternative activities
two parent updates1
Two-Parent Updates
  • Each parent should be engaged by the program and have a plan to help the family meet self-sufficiency
  • The family should be offered services appropriate to participate in the program
two parent updates2
Two-Parent Updates
  • Entering information on two cases can be challenging
  • Moving between cases can be time consuming
  • Other challenges reported to the Agency for Workforce Innovation include identifying a two-parent case timely
two parent updates3
Two-Parent Updates
  • To make the data entry process easier for front-line staff, new features have been added to OSST
  • The changes will allow the user to:
    • identify a two-parent case easier
    • move between each parent’s case faster
slide8

One identifier has been placed on the manila folder tab at the top of the screen and the other identifier is located just below the screen tabs.

Two new identifiers have been added to the Case at a Glance screen. One identifier is placed on the manila folder tab at the top of the screen. The other is located just below the screen tabs.

slide9

If the system is not able to determine who the other parent is, a notice will display. For example, this case appears to have multiple adults associated with the cash assistance case.

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Two-Parent Updates
  • If the notice on the Case at a Glance Screen indicates that multiple parents were found
    • Review the AGPI screen on the Department of Children and Families’ (DCF) FLORIDA system
    • Determine if more than two adults are referred to the work program
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Two-Parent Updates
  • If more than two adults are referred to the work program on the AGPI
    • Notify the DCF District Office to fix the issue
    • If the DCF District Office or regional contact does not respond in three working days, notify the Agency for Workforce Innovation based on your local operating procedures
slide12

If the other parent’s information cannot be found, a notice will also display. This means that only one parent was referred with a two-parent code.

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Two-Parent Updates
  • If the notice on the Case at a Glance Screen indicates that only one parent was located on a two parent case
    • Review the AGPI screen on the FLORIDA system
    • Determine if two adults are referred to the work program
    • If two parents are referred, there may be an interface issue
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Two-Parent Updates
  • A two-parent case may have only one work eligible adult
    • If a case is received as a two-parent case, but the other parent could not be found, there may be legitimate reasons for having only one parent referred to the work program
      • One parent may be an ineligible alien
      • One parent may be caring for a disabled family member
      • Etc.
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Two-Parent Updates
  • If only one parent is referred for a two-parent family case,
      • Both parents have a work referral code on the AGPI screen; and
      • Only one case was “opened”
    • Report the error to the Agency for Workforce Innovation according to local operating procedures
slide16

If one parent on the case is coded as a two-parent case (UP) and the other adult is coded as a single parent (PA), a notice will be displayed. The added features will only be available on the case that is coded as a two-parent case. Once the user moves to the other adult, the jump feature will not be available.

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Two-Parent Updates
  • If one parent is coded as UP and the other parent is a coded as a single parent (PA), review the case for a potential error
    • Ensure that an error has occurred
      • Review the AGPI screen and ensure that both adults are the parents of a mutual child
    • If the individual coded as PA is the “other parent” of the mutual child
      • Report the error to the District DCF office
    • If the District DCF Office does not resolve the issue in three working days, notify the Agency for Workforce Innovation according to local operating procedures
slide18

On each of the major screens, the user will be able to quickly “jump” to the other parent’s case. This feature will only be available if the system can identify one (and only one) other adult related to the cash assistance case.

slide19

This feature will allow the user to move between cases faster. The feature will take the user directly to the other parent’s related screen. For example, if the user selects “Jump to the other parent” on the Plan Development screen, the user will be taken to the other parent’s Plan Development screen.

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Two-Parent Updates
  • The Job Participation Rate (JPR) screen will now display both parents’ participation information
    • This will be available only if two (and only two) parents are identified for the case
    • The “other parent” will be displayed on the bottom half of the screen; however, the hours will not be editable
slide22

The hours displayed respective to both cases are based on the start date selected, which defaults to the most recent week of JPRS.

slide23

If the user jumps to a different set of five weeks, the “other parent’s” case will display the same five weeks. This allows the user to compare the same weeks for both parents.

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Two-Parent Updates
  • JPR screen
    • The activities associated with the weeks selected will be displayed on the screen for both parents
    • If JPR entries have been entered on the “other parent”, which is the second case displayed, the entries will be present
slide25

To edit the “other parent’s” JPRS, select the Jump to Other Parent feature.

The hours scheduled and the hours entered on the other parent’s JPR screen as actual hours completed are displayed

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Two-Parent Updates
  • The dual display of both parents’ JPR entries, activities and scheduled hours will assist staff with tabulating and entering hours correctly
  • Please submit questions and comments to Trina Dickey at Trina.dickey@awi.state.fl.us