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User Research Design: Shaping Effective Interaction Models

Explore the dynamic process of User-Centered Design and the essential role of User Research in creating meaningful and impactful design solutions. Discover the intricate balance of methodologies required to delve deep into user needs and context, leading to the development of successful products. From early product definition to post-release testing, this comprehensive guide emphasizes the importance of considering user insights throughout the design journey. Gain insights on employing various research methods such as contextual inquiry, concept proto testing, and field concept studies. Learn practical strategies for eliciting valuable user input and transforming observations into actionable design deliverables. Enhance your design process by integrating diverse research approaches and craft user-centric models that drive effective decision-making.

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User Research Design: Shaping Effective Interaction Models

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  1. innovation insight redesignresearch.com designdialogues.net Peter H. Jones, Ph.D. Dayton, Toronto

  2. From User Research Design User-Centered Design as process Research to Design is not plug-and-play Real design work is not a structured process User Research and using mixed methods Good research is also not pre-fab Different methods are needed to tease out answers We end up with nice, clean deliverables But what gets left on the table?

  3. Pre-Product User Understanding User understanding Work context studies Contextual inquiry User needs analysis Product Definition Early Product (Concept) Requirements validation Usability evaluation Post-release testing Concept proto testing Field concept studies Contextual Design User-Centered Design as a process

  4. Consider User Research … No standard UX research approach Nor should there be … Driven by objectives & the questions

  5. Contextual Inquiry Survey Usability A Mix of MethodsThere are times to use one,& times to use several together.Working from a few foundations:- Usability Evaluation - Field Research- Expert Reviews

  6. Ethnographic Field Research • Observing & interviewing users in context, and combining data collection methods such as:- Unobtrusive observation (shadowing)- Participant observation (informed ethnographer)- Open & Semi-structured interview- Contextual interview of work episodes- Cognitive walkthrough of information tasks Elicitation methods: Freelisting, Card sorts, Checklists- Other methods employed to fit field situation(e.g. Diaries, peripheral participant interviews)

  7. Elsevier Health Sciences: Nursing Information Needs Field Study Artifacts Analysis Identification & analysis of (physical) cognitive artifacts adapted for performing tasks of interest. Cognitive memory & task aids useful for design.

  8. Elsevier Health Sciences: Nursing Information Needs Field Study – 2006 Personas

  9. LexisNexis: Small Law User Needs Analysis – 2004 Patterns in a case lifecycle

  10. LexisNexis: Small Law User Needs Analysis – 2004 Demand to Government and Community Resources Publisher, 3rd-Party, and Fee Resources Optimize Time Government & Court Services LexisNexis Publications: Matthew Bender Publishers & Services Bar & Legal Community West Group Westlaw & Publications Law Firm - Shared resources Court Partners & Records and Forms Associates Other Legal Daily interaction with Courts Publishers - BNA, CCH, etc. Firm Library Attorney text Community Law Library Bar Association Discussions with attorneys Services Internet, Aggregator Services Government Sources: Internet Providers: State & Federal Sites Findlaw, Lois Law Pressure to Optimize Costs Information economy

  11. How do we turn field observations:

  12. Into working models:

  13. Into deliverable models Information task flow model, by role (Jones, from Contextual Design diagram)

  14. To Deliverables, typically:ReportsPresentationsCommunicationsHow do these actually design?- Wireframes >> Prototypes - Personas >> Shared user models- Scenarios / Flows >> Interaction models- Models >> Navigation & Integration

  15. e.g. Elsevier Procedures Consult

  16. Or Reynolds ERA GUI

  17. Research to Design: - Less structure than it appears - Negotiation among multiple POVs - Transforms data to interpretations to models to pictures to decisions - Collaborative decision making process

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