Maximo Physical Assets in the Smarter World

1. Maximo Physical Assets in the Smarter World Facing the challenges of Physical Asset Management on a Smarter Planet...

2. Persistent challenges remain to maximize life cycle performance of complex products and physical infrastructure Companies can no longer afford the status quo, due to intense economic, regulatory, and competitive pressure Organizations are investing in complex products and physical infrastructure that is increasingly instrumented, interconnected, and leveraging ‘operational technology’ Value creation is being limited by cultural, process, and information silos IBM believes there is a new approach to solve these persistent challenges, we call this ‘Smarter Infrastructure’ Enabling process and data integration across the life cycle Managing and securing ‘operational technology’ Turning vast amounts of operational data into insights Executive Summary

3. On today’s Smarter Planet, businesses globally are challenged to innovate while managing an unprecedented rate of change …. 80% CEOs anticipate turbulent change and bold moves ahead. * Source: IBM CEO Study Uncover newProfit opportunity Build operating dexterity Reinvent customer relationships 3

4. Technology factors 2. People skills 3. Market factors 4. Macro-economic factors 5. Regulatory concerns 6. Globalization 7. Socio-economic factors 8. Environmental issues Technology will play the key role in success … Speed Value 90% view cloud as critical to their plans Extended Reach 1 1Billion Smartphones and 1.2 billion mobile employees by 2014 Factors impacting organizations: Responsiveness 20B+ IBM Global CEO Study Intelligent business assets New Insights 2.7ZB of digital content in 2012, up 50% from 2011 4

5. But organizations must transform IT from cost centers driving on-going operations to strategic centers of business innovation Today’s business infrastructures are becoming inhibitors to business change 5

6. Thus, organizations are creating new business-IT partnerships to apply technology in new, innovative ways Reinvent Business • Improve operating dexterity • Reinvent client relationships • Provide new profit opportunity Rethink IT • React with Agility • Speed innovation • Improve economics Lower Costs & Efficiency Transformation & Innovation The Economics of Computing are Changing 6

7. IBM is helping organizations embrace bold strategies to Rethink IT, and Reinvent Business services, processes, & relationships… Protect & Manage Data Optimize with Cloud Extend to Mobile Devices Deploy Smarter Physical Infrastructures Speeding service delivery from 45 days to 20 minutes Reducing the time it takes to backup critical data by 80% Increasing sales with new promotions from 15% to 75% Recognizing & repairing over 50% of issues before operations impact 7

8. The impact is felt across the enterprise Financecan see the entire inventory and analyze return on assets for financial reporting Contract Managerscan see asset related contracts; negotiate vendor T&Cs and monitor supplier performance Inventory Managerscan see how to streamline inventory and resources across the organization Plant Asset Managerscan see where to optimize underperforming assets & mitigate compliance risk Maintenance Managerscan see job plans enabled by availability of information to increase asset capacity Risk Managerscan see asset detail to ensure regulatory compliance and mitigate risk Facilities Managerscan see assets across to optimize power consumption and reduce unplanned outages Engineeringcan see failure information and maintenance status to implement corrective changes Purchasing Managerscan see costs and orders enterprise-wide for price comparisons, discounting, standardization and order tracking Operations can see asset conditions in sufficient detail to improve asset utilization & performance Service Desk Technicianscan see asset data to streamline service request handling and expedite incident & problem resolution 8

9. Success is driven through a holistic approach to delivering and managing services that adapts to changing business priorities… AUTOMATION VISIBILITY CONTROL Standardize best practices and achieve greater efficiency Transform and adapt while limiting risks See and understand your business in real time 9

10. Business Impact of Asset Management Business Alignment Highestreliability MaximizingReturn onAssets ComplianceFramework LimitedResources Lowestcost Maximize output Improve planning & scheduling Increase availability & reliability Visibility – asset-based services view Reduce labour costs Able to managerisk Retain knowledge & enhance operational performance Add agility into operations Comply withregulations Reduce Inventory 10

11. IBM’s Asset Management Solution: Maximo • Addresses asset management challenges for line of business operations and IT • Consolidates point solutions for Asset and Service Management into one logical suite of applications • Manage risk and compliance • Includes enhanced Workflow • Event Driven • Context-based • Escalation Manager • Provides Service Management capabilities for • Asset Owners • Asset Managers • Service Providers • Next generation J2EE Technology Platform • Support ITIL processes • Service Oriented Architecture (SOA) ASSET WORK Management PROCUREMENT SERVICE CONTRACT MATERIALS Management MAXIMO ASSETMANAGEMENT 11

12. Easy Customer Configuration Capabilities CorpusChristie Red River Site Site4 Site 1 AMCOM CECOM TACOM Database Tobyhanna Role-based User Interface Multi/Site – Multi/Org Data Segmentation Business Process Configuration Packaged ERP Integration 12

13. Locations Repair Facilities Asset Asset Templates Failure Codes Linear Assets Visual Control Condition Monitoring Meters Meter Groups Job Plans Revisioning Routes Service Requests Work Order Tracking Assignment Tab Hard/Soft Reservations Repair Facilities Safety Quick Reporting Labor/Crafts Tools Preventive Maintenance PM Forecasting Master PM Item Master Storerooms Inventory Inventory Usage LIFO/FIFO Costing Consignment Transfer via Shipment Default Costing Condition Codes Stocked Tools Service Items Request for Quotation Receiving Receiving Inspections Shipment Receiving Purchase Requisitions Invoices Invoice Reversals Purchase Orders Revisioning Receipt Tolerance Desktop Requisitions Purchase Contracts Master Contracts Warranty Contracts Lease/Rental Contracts Labor Rate Contracts Premium Pay Rates Payment Schedules Service Groups SLA Management Change Management Incidents Problems Changes Releases Solutions Service Management Contract Management Materials Management Asset Management Purchasing Work Management IBM Maximo Asset Management; a deeper look Manage Physical Assets – Core EAM Business Processes Workflow – Event Driven, Escalation Manager Performance Management – EAM KPI’s Advanced Analytics Service Oriented Architecture Platform 13

14. Example – Register Assets Locations Repair Facilities Asset Asset Templates Failure Codes Linear Assets Visual Control Condition Monitoring Meters Meter Groups Job Plans Revisioning Routes Service Requests Work Order Tracking Assignment Tab Hard/Soft Reservations Repair Facilities Safety Quick Reporting Labor/Crafts Tools Preventive Maintenance PM Forecasting Master PM Assignment Manager Item Master Storerooms Inventory Inventory Usage LIFO/FIFO Costing Consignment Transfer via Shipment Default Costing Condition Codes Stocked Tools Service Items Request for Quotation Receiving Receiving Inspections Shipment Receiving Purchase Requisitions Invoices Invoice Reversals Purchase Orders Revisioning Receipt Tolerance Desktop Requisitions Purchase Contracts Master Contracts Warranty Contracts Lease/Rental Contracts Labor Rate Contracts Premium Pay Rates Payment Schedules Service Groups SLA Management Change Management Incidents Problems Changes Releases Solutions Work Management Materials Management Purchasing Contract Management Service Management Asset Management Manage Physical Assets – Core EAM Business Processes Workflow – Event Driven, Escalation Manager Performance Management – EAM KPI’s Advanced Analytics Service Oriented Architecture Platform 14

15. Powerful Integration Framework Native, message based XML integration Compatible with current industry standards (OAG, WSI) Designed to fit centralized EAI strategy Exposed as Web Services “Loosely Coupled“ - supports Platform evolution communication protocols, & business process changes Out-of-the-box “productized” integration ERP- Oracle & SAP E-Commerce – OCS Maximo Integration Platform 15

16. Automated Condition Based Maintenance Asset performance management is much more than just an EAM application Sensing Metering • Real-time monitoring of data • Detection of issues within the Plant • Predictive models • Anticipate and circumvent outages • Automate and optimize processes and improved decision support Real Time Data Integration Real Time + Historical Data Work results, Actions and Outcome reviews Feedback, possible procedure or plan updates Feedback to user and data source; Incentives and actions to change behavior Data Modeling + Analytics Visualization + Decisions Work Execution 16 16

17. Leveraging investment in OperationalSystems SCADA Operational statistics Power usage Load Management DCS Remote Assets Intelligent Componentry Real Time Operations & Events OsiSoft Event Capture Systems PLC Systems Integration to other Business Applications Financial Spatial Document Management Maximo 17

18. Smart Assets Enable Innovation Visibility Control Automation Improve service quality to achieve high customer retention Maximize return on assets & reduce risk • Control and reduce TCO of asset infrastructure throughout the lifecycle • Mitigate regulatory environmental and safety compliance risk • Increase efficiency of workforce while capturing knowledge • See what you have, where it is, who is using it and what it costs • Contextual role based views with KPIs • Optimize business decisions with • accurate and timely information Streamline processes & accelerate growth • Reduce asset related service outages with proactive practices • Automate workflows to enhance operational efficiencies • Help IT and Operations work together to support IT-enabled assets. 18

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