1. FOUR THEMES. . The challenge of delivery. . The Delivery Unit at work. . Assessing delivery. . The lessons of delivery. 2. ACROSS THE GLOBE THE PRESSURE ON PUBLIC SERVICES TO DELIVER IS RISING STEADILY. 3. THE LEADER\'S DILEMMA. You have to have a long-term strategy if you want to have a significant and lasting impact; but the long-term strategy has to deliver short-term results otherwise no-one believes you.