slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Atlanta, GA August 2009 PowerPoint Presentation
Download Presentation
Atlanta, GA August 2009

Loading in 2 Seconds...

play fullscreen
1 / 15

Atlanta, GA August 2009 - PowerPoint PPT Presentation


  • 325 Views
  • Uploaded on

DISCUSSION DOCUMENT AIM: VPOP Evaluation update Vaccine Management Business Improvement Project Atlanta, GA August 2009 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. VPOP Evaluation Results Grantee responses

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Atlanta, GA August 2009' - emily


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

DISCUSSION DOCUMENT

AIM: VPOP Evaluation update

Vaccine Management Business Improvement Project

Atlanta, GA

August 2009

This document is confidential and is intended solely for the use and information of the client to whom it is addressed.

vpop evaluation results

VPOP Evaluation Results

Grantee responses

Overall perception of the system

Communications and grantee calls

Provider Advisory Committee

Provider training

Identity proofing and testing

Provider responses

Overall perception of the system

Identity proofing and system access

VTrckS vs. fax orders and training

Accountability data and vaccine list

Shopping cart and search functionality

overall perception of the system
Overall perception of the system

Grantee Response Breakdown

(9)

Overall System Performance

70% agree with the statement

14% agree with the statement

n=7

n=7

communications and grantee call questions
Communications and grantee call questions

100% agree with the statement

100% agree with the statement

100% agree with the statement

100% agree with the statement

provider advisory committee
Provider Advisory Committee

43% agree with the statement

71% agree with the statement

58% agree with the statement

provider training
Provider training

71% agree with the statement

identity proofing and testing
Identity proofing and testing

72% agree with the statement

87% agree with the statement

vpop evaluation results8

VPOP Evaluation Results

Grantee responses

Overall perception of the system

Communications and grantee calls

Provider Advisory Committee

Provider training

Identity proofing and testing

Provider responses

Overall perception of the system

Identity proofing and system access

VTrckS vs. fax orders and training

Accountability data and vaccine list

Shopping cart and search functionality

overall perception of the system9
Overall perception of the system

Provider Response Breakdown

Overall System Performance

57% agree with the statement

45% agree with the statement

n=105

n=105

user experiences with vpop identity proofing and system access
User experiences with VPOPIdentity proofing and system access

“How many business days did it take to have your picture identification reviewed by an authorized agent (Notary Public or Immunization Program representative) for the Vaccine Tracking System (VTrckS)?” (1)

“The process to obtain access to the Vaccine Tracking System (VTrckS) was easy to complete.”

65 respondents (60%) used a notary while 43 used an immunization program representative

n=101

87%

System Access Questions

user experiences with vpop vtrcks vs fax orders and training
User experiences with VPOP VTrckS vs. fax orders and training

0 %

1 %

0 %

55% agree with the statement

Which parts of the Vaccine Tracking System (VTrckS) training were helpful?

user satisfaction with vpop functionality accountability data and vaccine list
User satisfaction with VPOP functionalityAccountability data and vaccine list

43% agree with the statement

44% agree with the statement

57% agree with the statement

54% agree with the statement

the questions asked of providers will change as we progress through the evaluation period

Go-live and Identity Proofing

System Changes

Communication

and Training

Help Desk

System Performance and User

Satisfaction

Transition Planning to VTrckS

The questions asked of providers will change as we progress through the evaluation period

Provider Evaluation Themes

July

August

September

October

November

June

Complete

Complete

Complete

  • Experiences with id proofing
  • Have you placed an order?
  • Any login issues?
  • Was the system intuitive – first impressions?
  • What would you change about the system?
  • Change request process
  • Was feedback incorporated into the system?
  • Were communications received?
  • Were communications effective?
  • Was provider training completed?
  • Was training beneficial?
  • Did you need to call the help desk?
  • Was the help desk helpful?
  • What else should they do?
  • Do you find the system easy to use?
  • Is the system a satisfactory replacement?
  • Pending review

10-15 questions

5-7 recurring questions will be asked with each survey that will focus on system usability and performance

this document
This Document
  • This document can be found on the CDC website at:
  • http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/2009/vpop-eval-acv3.ppt