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Support Issues for Educators Konrad Morgan & Madeleine Morgan University of Bergen, Norway MASSIVE Seminar 1 Barcelona 7th and 8th November 2005 Purpose of Presentation To review the key support areas which are of relevance to educators using E Learning within Traditional Universities.

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Support Issues for Educators

Konrad Morgan & Madeleine Morgan

University of Bergen, Norway

MASSIVE Seminar 1

Barcelona

7th and 8th November 2005


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Purpose of Presentation

  • To review the key support areas which are of relevance to educators using E Learning within Traditional Universities.


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Issues for the Educators

  • Many educators have little expertise in the design of digital learning materials and courses

  • We have conducted further extensive research into the issues related to providing effective support for educators using E Learning in traditional Universities.


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Issues for Educators

  • Educators need support in several separate areas including but not limited to:

    • Training to cope with the introduction of new technology

    • Training for new ways of designing, delivering and evaluating courses

    • Provision of dedicated technical support

    • Raise awareness of how temporal and geographical independance changes access and response expectations of students


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Training to cope with the introduction of new technology

  • Many teachers need training in quite basic IT skills before they can even begin to consider using educational technology within their classes

  • Many Teachers fear being seen to be less competent in IT than their students

  • This fear holds many back from adopting new technology in classes

  • Training sessions need to be provided at times and locations that does not add to their workload


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Training for new ways to design, deliver and assess courses

  • Once competence in IT has been achieved educators need training how to adapt their traditional class materials into digital formats

  • Some provision of courseware designers may be needed or extensive education in instructional design

  • Support also needed to help in designing how materials will be made available to students and how assessments will be handled


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Provision of technical support

  • If classes are provided using digital media or new technology then support must be provided to ensure that the systems function correctly whenever they are required by staff and students


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Raise awareness of how temporal and geographical independance effects e-learning based education

  • E Learning attracts non traditional students and educators need support to cope with

    • Flexible deadlines for lifelong learners

    • Extra support for non traditional learners who fall behind

    • Alternative credit accumulation schedules, with delayed examinations and class graduations away from a fixed academic calendar


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The Need for Additional Learning Support Systems independance effects e-learning based education

  • Difficulties can arise for students using e learning systems when they have a problem understanding some part of their studies.


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Design of Questions Related to this Area independance effects e-learning based education

  • The MASSIVE Team have worked to develop a detailed set of survey instruments that allow a peer review panel to assess an Institution in terms of its actual provision of support to Educators.

  • These survey instruments have been embedded into a detailed methodology that allows a uniform approach to data gathering in each Institution.


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Summary independance effects e-learning based education

  • We have reviewed some of the issues involved in the design and use of digital education systems

  • Seen importance of the presence of an adequately trained and resourced human facilitator

  • Developed a detailed set of survey instruments and a methodology that permits not only an assessment of the current support for educators but also permits comparison between institutions.