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North Texas Future Fund Literacy Summit December 15, 2008 S ERVICE D ELIVERY S ERVICE D ELIVERY Question #1 What are the biggest challenges you face in increasing the delivery of services to address the literacy crisis in our region? Money/Funding Collaboration/Coordination (Providers)
What are the biggest challenges you face in increasing the delivery of services to address the literacy crisis in our region?
ID & recruitment of learners
Barriers to engaging in services (transportation, child care, time of day, fear, “stigma”
ID scope & nature of need
Resources (facilities, staff, instructors, workbooks)
Lack of public awareness
Company policies limiting time-off
Finding volunteer tutors
Capacity building for literacy providersRESPONSESTO#1
What successful strategies are you aware of to increase service delivery in our region?
Job placement after completing literacy training
Placement of programs where learners work & live
Use local media (electronic media) to advertise programs
Take home translators as a bridge to conversation to then build to reading
Identify special needs of participants that provide barriers to learning (learning disabilities)
Flexible scheduling of literacy classes
Provide incentives to learners to increase program retention
Offer learning material in person’s first language
LIFT, United Way programs, Gaylord Texan Program, volunteer matching. Events: Literacy Day at the Zoo, Half Price Books donation, local libraries, churches and schools.RESPONSESTO#2
What strategies are you aware of that have failed to increase service delivery in our region?
Recruiting of participants (promotion, communication)
Attendance/retention of participants
Lack of accurate assessment (learning disabilities)
Generic programs - “one size fits all”
On-line; computer-based programs
Self Study - “learn on your own”
Ineffective volunteers (lack of qualified teachers)
Lack of sharing resources and programs
Use of English-only promotion materialsRESPONSESTO#3
What new ideas do you have to increase service delivery in our region?
Increase service financials to provide a cushion for programs
Provide more short-term goals to help students feel successful
Increase public awareness – must be multi-lingual
New ways to reach learners (mobile delivery – ipods, cell phones, audio books, internet learning)
Establish consistent literacy standards across region
Reach out to younger and diverse volunteer base
Incentives to learners – community discounts
Establish Central Clearinghouse of literacy information
Change the mindset of learners to get them to commit to learningRESPONSESTO#4
What resources are needed to implement successful strategies to increase service delivery in our region?
Resources to provide most current materials/curriculum
Provide more transportation resources
Communicate resources to employers
Continuity among teachers/instructor
Train the trainers program
Increase public awareness
Technology to connect people and programs
Funding to support programs, capacity building, staff, tutors, researchRESPONSESTO#5