Mobile Concierge EM 385 Innovative System Design Adam Hecht William Hespe Michael Munley Gus Rath Richa Soin Team Roles Adam Hecht Project Leader Development of functional architecture William Hespe Research of current technology / “state of the art” Michael Munley
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EM 385 Innovative System Design
Development of functional architecture
Research of current technology / “state of the art”
Design Alternatives / Analysis
Quality Function Deployment
The opportunity exists to enable visitors to locate points of interest in metropolitan areas.
Our vision is to create a system that will allow users the
ability to locate restaurants, stores, parks,
and other interesting places.
The primary customer(s) of the mobile concierge system would
be frequent travelers, tourists, and visitors.
Customers will be able to
Point of Interest info.
Updates and Management
Use Mobile Concierge System
Low readiness for change
Poor customer service/delivery