10 characteristics of world class company tom peters n.
Download
Skip this Video
Download Presentation
10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)

Loading in 2 Seconds...

play fullscreen
1 / 13

10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters) - PowerPoint PPT Presentation


  • 3167 Views
  • Uploaded on

Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective. 10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters). Innovative in new product /service development Pioneer in Technology

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)' - emily


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
10 characteristics of world class company tom peters
Quality oriented

Flat organization (reduce Hierarchy )

Fast, Flexible and competitive in time

Customer satisfaction oriented

International perspective

10 CHARACTERISTICS of WORLD CLASS COMPANY(Tom Peters)
10 characteristics of world class company continued
Innovative in new product /service development

Pioneer in Technology

Create small units

Continuously enhance skill and knowledge of their employee

Continuous improvement ( every day improvement)

10 CHARACTERISTICS of WORLD CLASS COMPANY(continued)
changes in demand
Thinking pattern

Working pattern

Learning pattern

Behavior pattern

CHANGES IN DEMAND
kaizen principles
KAI Change

ZEN Better

KAIZEN Continuous and better Improvement

KAIZEN PRINCIPLES
problem progress opportunity
PROBLEM = PROGRESS OPPORTUNITY

PROGRESS

IMPROVEMENT

SOLUTION

PROBLEM

problem progress opportunity1
(1) Sensitive

(2) Warm welcome

(3) Anticipate

(4) Delegate

(5) Support

Pareto Problem

20% Big

80% Small

PROBLEM = PROGRESS OPPORTUNITY
gemba organization
GEMBA ORGANIZATION

Expectation

Satisfaction

GEMBA

Customer

Customer

ORGANIZATION

&

Management

  • Gemba is where:
  • The work done
  • the value added is created
  • Problem solving is delegated
slide8

WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ?( Three Real Principles )

  • GEMBA ( Real Place )
      • Where 80 % of problem & value added occur
      • Every problem = Improvement opportunity
  • GEMBUTSU ( Real Thing )
  • = Things (machines, tools, Component, product)
  • GENJITSU ( Real Fact )
improvement
IMPROVEMENT

TECHNOLOGY

HUMAN

Investment

Sensitiveness

Creativity

Enthusiasm

Togetherness

employee contribution
EMPLOYEE CONTRIBUTION

Achievement

Improvement

Progress

Benefit

Reward

Award

improvement definition
IMPROVEMENT DEFINITION

TOP

MANAGEMENT

Improvement (improve the current system )

MIDDLE

MANAGEMENT

Maintenance

(maintain and implement the current system)

SUPERVISOR

OPERATOR

improvement west vs japan west version
IMPROVEMENT WEST vs JAPAN-West version-

TOP

MANAGEMENT

Innovation

MIDDLE

MANAGEMENT

Maintenance

(maintain and implement the current system)

SUPERVISOR

OPERATOR

improvement west vs japan japanese version
IMPROVEMENT WEST VS JAPAN -Japanese version-

TOP

MANAGEMENT

Innovation

MIDDLE

MANAGEMENT

Continuous Improvement ( KAIZEN)

Maintain and implement the current system (routine work)

SUPERVISOR

OPERATOR

ad