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The Q Service

The Q Service. PostPC Course HUJI 2003 jifa&yoshi. The Idea. Using the Short Messaging Service (SMS) available in all cellular networks in order to enter a large queue and be notified when your turn is coming up.

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The Q Service

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  1. The Q Service PostPC Course HUJI 2003 jifa&yoshi

  2. The Idea • Using the Short Messaging Service (SMS) available in all cellular networks in order to enter a large queue and benotified when your turn is coming up. • You don’t have to be there to get enqueued or wait for your turn – you just need to get enqueued and be there when your turn is up!

  3. Motivation • Queues are – anyway you look at it – simply a waste of your (valuable) time, time that can be better used by anyone. =

  4. Video Demo • Start demo • discussion

  5. Where is it good? • The use of our queuing service is ideal for shopping centers (pick out a shirt while waiting for your dentist to see you), and places that have long queues (did we mention “Misrad Ha’Pnim”?...)

  6. Why is it good? • Don’t need to be present to enter the queue. • Take a place in line from home. • Don’t need to wait and check (visually) what place are you now. • Drink coffee at the next block’s café without worrying about missing your turn. • Create happy costumer. • Easier to service. • Computerized queues  queue analysis. • “We have 350 people in line, better call in an extra teller” • “Today we did well, people had to wait 7 minutes in average”

  7. Why is it good? (2) • Widely available. • Everyone has (at least 1) SMS enabled cell phone. • Easy to use. • Everyone knows how to send an SMS. • Short, simple, understandable interface. • Compatibility. • Can easily be integrated with an existing “paper tab” queues. • Low cost. • 1 PC. (+ Tellers workstations)

  8. Extentions • The system can easily be extended to operate with an automated voicemail enqueueing (“Telemeser”). • Web enqueueing. • Kiosks.

  9. Technical details • A simple pc – both server and DB • A cellular modem – connection to the world • A LAN – The server and the workstations are connected • Software.

  10. How does it work?

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