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IPG ATM Support Training

IPG ATM Support Training. Overview Products Uses Setup Configuration Networking Transactions Dial backup Troubleshooting Transactions Tools General Information. IPG/7000 Family. Connecting “Legacy” (non-Internet) equipment (With Phone, Serial or Non-Secure Interfaces)

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IPG ATM Support Training

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  1. IPG ATM Support Training • Overview • Products • Uses • Setup • Configuration • Networking • Transactions • Dial backup • Troubleshooting • Transactions • Tools • General Information

  2. IPG/7000 Family Connecting “Legacy” (non-Internet) equipment (With Phone, Serial or Non-Secure Interfaces) To the Internet or your private network.

  3. Public Internet POTS to Internet SSL ATM Processing Solution Secure Transactions Broadband Modem RJ11 Telephone SSL SSL Host IPG-7110

  4. Public Internet Private IP to Internet SSL ATM Processing Solution Secure Transactions Broadband Modem IP SSL SSL Host

  5. Public Internet RS232 Serial to Internet SSL ATM Processing Solution Secure Transactions Broadband Modem RS232 SSL SSL Host IPG-7101

  6. Other Systech/RBSLynk IPG Applications Dial Back Up POS Terminal Dial Public Internet Private WAN PSTN Dial IP Open SSL POS Controller Check Reader ATM Tank Monitor

  7. Plug it into the Store Network Find its IP Address Load the RBSLynk Config and Go! Basic IPG Setup

  8. Typical Store Network DSL Modem Public Internet Other Network Device Laptop IPG Back Office PC

  9. Why Use a Firewall/Router? • Protects local devices from Internet access • Allows multiple devices to share single Internet connection • Acts as a DHCP server Systech ALWAYS recommends using a firewall/router when connecting to the Internet

  10. Network Config Items - DHCP (automatic) or static (manual) • IP Address • Network Mask • Gateway Address • DNS Server Address(es) • (Time Server – HTTP, NTP) • Normally, use DHCP • Use Static (manual) if the IPG is a server (IP to SSL)

  11. Public Internet Configuring Transaction Processing Serial Settings Time Settings Protocol Settings Phone/Network Translation Network, DNS, IP Routing Settings Save Config: Flash Management -> Configuration Database -> BDNL Load Config: Flash Management -> Browse -> Update Flash

  12. Transaction Hosts Production Server: tptrans.lynksystems.com Test Server: tpdev.lynksystems.com PortFunction IPG Host Protocol 6660 Visa2, single thread, with ENQ (most dial devices) Simple POS, 7E, Host ENQ 6661 2 byte length, exclusive, single/multi (IP based ATMS) Secure TCP 6662 Visa2, multi thread, with ENQ Simple POS, 7E, Host ENQ 6663 Visa2, multi thread, without ENQ Simple POS, 7E, Host ENQ 6664 Visa2, single thread, without ENQ Simple POS, 7E, Host ENQ

  13. Public Internet Dial Backup Secure Transactions Broadband Modem RJ11 Telephone SSL Host IPG-7110 • Dial-to-dial backup is automatically configured on units with a modem • IP-to-dial backup must be configured with a backup host/number.

  14. Review of Configurations • Ahead of time • Configure Serial Settings • Configure Phone/Network Translations • Configure Protocol Settings • Configure Time Server(s) • Save Configuration as a BDNL file • For each site • Load appropriate saved configuration • When NOT to load an RBS Lynk config • Multiple devices connecting to the IPG – some not going to RBS Lynk

  15. Troubleshooting/Diagnosis • Good Transactions • What can go wrong • Support Tools

  16. Typical Dial Transaction ATM Dials Send TREQ Send ACK Hangup IPG Answers call, translates ph#, contacts host HOST Accepts SSL Connection Send ENQ Send TRESP Send EOT Hangup Simple, pass thru operation Can see a summary of this in the Troubleshooting Section

  17. Example Troubleshooting Display Transactions are listed most recent first

  18. Typical IP Transaction ATM TCP/IP connect Send TREQ Hangup IPG Accepts connect, translates network, contacts host HOST Accepts SSL Connection Send TRESP Hangup Simple, pass thru operation

  19. What Can Go Wrong? • Network Problems • Port Server Utility Problems • Configuration Errors • Software Problems • Hardware Problems

  20. Support Tools • LEDs • Troubleshooting • System Log • Restore Factory Default • Modem Recording • Ethereal recording (later versions) • eMail (later versions) • rHTTP (later versions)

  21. LEDs LED OFF Steady Green Blinking Green Status no power running, running, no IP addresshas an IP address Ethernetno connection hardware connection, idle connection, activity Serial not configured configured or in use in use, activity POS Term not configured configured in use, activity Modem not in use in use in use, activity Orange/Yellow Status indicates rebooting Red or Blinking Red indicates error

  22. IPG Models Example: IPG/7110 Number of Serial Ports 0, 1, 2 Number of POS Phone Ports 0, 1, 2, 4 Modem (Dial Backup) Port 1 – no modem 5 - modem Buys: IPG/7110 IPG/7111 IPG/7501 IPG/7510 IPG/7522

  23. Miscellaneous • BDNL Files • - Binary, cannot be edited (checksum in header) • - Contain: • Configurations • Software (firmware) • File System • Command Line Tools • r4000 – up/download configurations, upload firmware • ncctool – discover units • Uploading/Downloading • - Save Config: Flash Management -> Configuration Database -> BDNL • - Load Config: Flash Management -> Browse -> Update Flash

  24. ECO 4821 – The Triton “Dial Tone” fix Deviation Dev 4820 accomplishes the same fix on earlier revisions.

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