Amigo Groups. 255/2, N.S.C. Bose Road Kolkata - 47 Email : email@example.com. An Introduction…. Amigo Groups provides both B2B and B2C Call Center services, to a wide variety of clients of all sizes with vastly different needs.
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255/2, N.S.C. Bose Road
Kolkata - 47
Email : firstname.lastname@example.org
Amigo Groups provides both B2B and B2C Call Center services, to a wide variety of clients of all sizes with vastly different needs.
(Outsourcing your requirements can be on a project-by-project basis or through developing a long-term more comprehensive partnership.)
“To be an integrated RIGHT sourced services provider of choice, through providing high quality managed services ”
To deliver the highest level of quality, customer service, and convenience for our clients.
To hire the best people available.
To continue to develop them for our clients through courses, seminars, and on-the-job training.
Responding rapidly to our client’s constantly changing needs, as well as to changes in the Call Centre industry.
To invest in cutting edge technology to meet and exceed our client’s expectations.
To meet industry standards and customer need in a timely manner.
To make a significant improvement in the quality of life by providing cutting edge technology solutions.
An International Call Center located in Kolkata having state of the art Infrastructure, Technology, Equipment and a dynamic group of professionals with extensive experience in the entire gamut of call center industry.
The company is able to draw on a wide range of unique skills and expertise to ensure that it’s client get the highest quality solution. We combine strategic technical, operational and organizational expertise with proven disciplined approaches.
Director : Mr.Somenath Nag
Help Desk, Customer Services
Telemarketing Market / Customer Research, Customer Acquisition Programs, Mortgage, Telecom, Claims, etc.
Beautiful Facility in Kolkata.
Total Area : 2000 Sq. feet with capacity to expand to 6000 sq. feet in 3 Phases
Present Capacity :32 Seats (Single Shift), expandable to 100 Seats.
Built in Facilities : Redundant power with Back – Generator (120 KV); Cafeteria to support 24 hour Operation.
The VICI Dial Soft Application provides electronic daily, weekly, monthly and quarterly reports that are available (with hard copy back-up), outlining performance against metrics, costs, cost savings, quarterly highlights, etc.
The VICI Dial telephone switch provides full call detail reports including:
Average talk time
Ratio :Connects / Pitch
Other Features of VICI Dial soft : Digital Voice Recording, Agent Specific Call Backs, etc.
CRITICAL SKILL SETS
Internal Job Postings
Empl. Referral Scheme
Walk - ins
Application for Promotions / Transfers
HR P. I.
Speech Test (Tel.) / Selling Skills
(HR, Ops., Trg.)
TRAINING SCHEDULE FOR NEW RECRUIT:
Day –1 Introduction and Induction to the Company
Induction To the Company
Sharing the Vision and Mission of the company
Standard Operating Procedures.
Day-2 Call Center Overview- Operations
Experience sharing –1 TL and 2 Agent
Meeting with the Management
What’s in it for them - The Big Picture
Customer Relationship Management – CRM
Day-3 Akarasia and Learning Curve
Day-4 Communication Skills
Day-5 Telephone etiquette and Mannerisms
Day-6 Selling Skills
Day-7 Tele Sales [cont.]
- Test-1 -
Day-8 Accent Neutralization, basic grammar
Day-9 Learning the Phonetics and word stress, Recordings
Day-10 Intonation and Liaisons the American “T”, “R”, “L”.
Day-11 American Culture, States and People
Product and Process Training
Day-12 Product Training - 2 Hours
Day-13 Script Practice - 2 Hours
Call Barging - 2 Hours
Mock calls - 2 Hours
Day-14 Product Quiz – Mock Call rating - Test-3
Consolidate Test 1, Test 2 and Test 3 Results.
Set Bench Mark
Day-15 Go Live
Organizational / Operational
On – the - job
HR / Admin. Policies
Training Need Analysis (Immediate Superior
At Work -Station
Feedback to HR & Ops.
WORK CULTURE & ENVIRONMENT
Safe and healthy physical working conditions
360 degree feedback
Free transport to and from workplace
Round the clock subsidized cafeteria
Six monthly performance appraisals
On the job reviews
Reward and recognition
Performance appraisal linked to monitoring scores
Edge on Price Performance
Easy & Efficient Transition Process
Campaign Specific Reporting (Daily, Weekly, etc.)
Value Added Analysis & Reports
….. for customized customer centric solutions!
255/2 Netaji Subhas Chandra Bose Road
Kolkata - 47
Email : email@example.com