Making Meetings Work. STRATEGIES DESIGNED TO IMPROVE MEETING MANAGEMENT AND GROUP FACILITATION Terry Kershaw Vice Chancellor North Centers State Center Community College District. Purposes of Meetings. Meetings are an opportunity to: Bring problems to the surface
STRATEGIES DESIGNED TO IMPROVE
State Center Community College District
Meetings are an opportunity to:
Common Meeting Problems:
Preparation and Follow Up
Other Common Problems Include:
Problem avoidance. “Everything is fine” or “There are no problems around here.”
General negativity and lack of challenge. “There is nothing we can do about it, so why try?”
Communication problems. Not listening to or understanding what others are saying or making faulty assumptions.
Personality Conflicts. Lack of openness and trust, underlying tension, racism, and sexism.
How to Make Meetings Work, Doyle & Straus, 1976
A norm is an operational principle or expectation that implicitly or explicitly governs the actions of a group of people.
“The way things are done around here…”
Building Teams, Building People, Harvey and Drolet. 1992.
Problems As Given,
Problems As Understood.
Do all members understand the problem?
Process Agreements: How to get outcomes
Content Agreements: Results of group action
Before the meeting:
1. Plan the meeting carefully: who, what, where, why, how many.
2. Prepare and send out an agenda in advance.
3. Come early and set up the meeting room.
At the beginning of the meeting:
4. Start on time.
5. Get participants to introduce themselves and state their expectations for the meeting.
6. Clearly define roles.
7. Review, revise, and order the agenda.
8. Set clear time limits.
9. Review action items from the previous meeting.
During the meeting:
10. Focus on the same problem in the same way at the same time.