STARCOM21 User Group Meeting

1. STARCOM21 User Group Meeting August 20th, 2018 MOTOROLA SOLUTIONS

2. Starcom21 - Agenda • Welcome and Intro • Steve Pyle (Motorola Solutions) • What’s new at Motorola? • Pat Hughes (Motorola Solutions) • STARCOM21 – State of the Network • Steve Pyle (Motorola Solutions) • FirstNet • Joe Galvin (Statewide Interoperability Coordinator (SWIC) • IDOT Disaster Recovery • Steve Jackson (IDOT Communication System Manager) • Motorola APX Subscribers • Sean Eriksen Motorola Solutions) IDOT Communication System Manager

3. Starcom21 - Overview • System Configuration • Over 55,500 Provisioned Users • 4 – Zones • 301 RF Sites • 2443 RF Channels • 103 Dispatch Sites • 576 Dispatch Operator Positions • 123 Third Party Leases • 399 T1 Circuits • 28 DS3 Circuits • Traffic • 2018 YTD PTTs – 156,269,709 (1,024,719 PTTs/day) • 2018 YTD Total Talk Time 204,019 hrs • (1,344 hrs/day) • Total 2017 PTTs – 402,447,677(1,102,596 PTTs/day) • Total 2017 Total Talk Time) – 525,417 hrs(1,440 hrs/day)

4. STARCOM21 Support Team

5. Recent User Approvals

6. Current User Count – 55,895

7. Current User Count – 55,895

8. Starcom21 - Growth Users Sites 350 50000 300 40000 250 30000 200 150 20000 100 • 187 • 301 • 14570 • 55895 10000 50 0 0 61% 284% 2008 -- 187 Sites, 10 SC Cells, 3 Zones 2017-- 301 Sites, 14 SC Cells, 4 Zones • DuPage County (12 Sites) • Will County (19 Sites) • Lake County (12 Sites) • Kane County (8 Sites) • Boone County (2 Sites) • Winnebago County (3 Sites) • Schaumburg Network (17 Sites) • Cook County N (10 Sites) • Cook County S (10 Sites) • South Cook (10 Sites) • McHenry County (7 Sites) • Madison County (5 Sites) • St. Clair County (10 Sites) • Peoria (11Sites) • DuPage County (4 Sites) • Will County (7 Sites) • Lake County (7 Sites) • Kane County (4 Sites) • Winnebago County (3 Sites) • North Cook (10 Sites) • South Cook (10 Sites) • McHenry County (5 Sites) • Peoria County (6 Sites) • St. Clair County (10 Sites)

9. WAVE ENABLES UNIFIED WORK GROUP COMMUNICATIONS (Over 400 Users) Consumer-grade Broadband Device on Broadband Carrier Purpose-built Radio on Public Safety, Gov’t, Commercial Radio Systems Specialized Smartphone on Optimized Broadband Network CRITICAL COMMUNICATIONS ACROSS ANY NETWORK ON ANY DEVICE SECURE INTEROP PTT VOICE PRESENCE LOCATION TEXT Land Mobile Radio Public / Private LTE Broadband Carrier / WiFi

10. Starcom21 – Wave Pricing • FEATURES INCLUDED IN THE PRICING ABOVE: • - Maximum of 2 selectable profiles configured per user • - Maximum of 32 STARCOM21/BroadBandTalkgroups provisioned per user

11. Managed NOC • 866-297-6342 (Starcom Dedicated Number) • Option 9 System or Service Emergencies • Option 1 Add/Change/Delete Subscriber Requests • Option 2 Vendor or Payment Inquiries • Option 3 Invoice or Billing Inquiries • Option 7 Return Authorization (RA) • Option 0 For ALL Other Support ALL requests and service issues will be handled thru the new number and phone tree or you can email to: Starcom@Motorolasolutions.com

12. StarCom21 Service Level Agreements • Site Availability • Average monthly downtime, per site, is calculated by adding the total outage minutes for the previous 12 months and then dividing by 12. • Motorola Solutions will provide the average monthly downtime for each site, as well as a Zone Level and System Level rollup, to the State of Illinois each month. • The 12 months of Site Availability from January of 2011 thru December of 2011 shall serve as the baseline. • Upon contract execution (JUNE 2012), Motorola Solutions will develop a plan to achieve Site Availability that averages no more than 40 minutes per site per month of unplanned site downtime, when averaged across the total number of sites, within three (3) years (JUNE 2015).

13. Road Map Considerations Release Impacts 7.16 (2016) • Migration from Gold Elite to MCC7500 Platform Hardware Upgrade • System Wide Quantar & STR Base Station Replacement (720) • All Site Controllers and Networking Equipment at Quantar/STR Sites (125 sites) • 117 Sites Completed • 8 Remaining Sites In Process • Adding TDMA and Enhanced Data Licensing • System Wide Upgrade • Begins December 2018

14. System Upgrade to Release 7.17.3 Pre – Configuration • November 26th – December 7th • Master Site Upgrade (UO) • December 9th – December 21st • Tuesday, December 11th • ZC Cutovers • Wednesday, December 12th • Core Network Upgrade • CEN Network Upgrade • Site Transport Upgrade • Thursday, Dec 12th – Dec 21st • Site Transport (cont) • Site SWDL’s • Console Site Upgrades (Field) • January 7th – Early Spring

15. Starcom21 - Backhaul • Current MSI and AT&T contract valid through 2018 • NEW contract for MPLS (Ethernet) • AT&T moving toward Ethernet Network • AT&T recognizes that this will take time • NO HARD DROP DEAD DATE • WHERE AVAILABLE • 70% fall inside AT&T’s Fiber/Ethernet footprint • 30% will still require traditional T1 type access until Ethernet becomes available at a later date • Pilot Testing (COMPLETED) • Inititial orders placed, Scheduling site implementation • Other fiber providers are supported (Comcast, Charter…)

16. Starcom21 Backhaul Improvement Initiative

17. Current Backhaul Design

18. MPLS IP Ethernet Backhaul Design

19. We are considering using Permanent Satellite Backhaul • Links on approximately 40 sites where Fiber is not yet • available. • The satellite bandwidth for 40 sites get the cost down to • a point where we could consider putting satellite • backup links on the remaining sites. • We are in the process of installing a satellite link on the Bluff • Springs site. We will be evaluating the suitability of a • a permanent satellite link. We will be evaluating: • Satellite link performance in adverse weather. • Satellite audio suitability for full time use. • Data bandwidth required.

20. Satellite Advantages over Cellular 4G • 4G not available on many of our sites with troubled T1s. • Site Congestion a problem on the sites that do have access to 4G. • Cellular backhaul is not Public Safety Grade. • Sites are not hardened. • No generator for loss of power (about 4 hours of battery). • Site Links over Satellite work during disasters. • 4G backup is not effective on bouncing T1 circuits. • Less voice latency than a cellular backhaul link.

21. Satellite Link Design

22. Starcom21 - Agenda • Welcome and Intro • Steve Pyle (Motorola Solutions) • What’s new at Motorola? • Pat Hughes (Motorola Solutions) • STARCOM21 – State of the Network • Steve Pyle (Motorola Solutions) • FirstNet • Joe Galvin (Statewide Interoperability Coordinator (SWIC) • IDOT Disaster Recovery • Steve Jackson (IDOT Communication System Manager) • Motorola APX Subscribers • Sean Eriksen Motorola Solutions)

23. Starcom21 - Agenda • Welcome and Intro • Steve Pyle (Motorola Solutions) • What’s new at Motorola? • Pat Hughes (Motorola Solutions) • STARCOM21 – State of the Network • Steve Pyle (Motorola Solutions) • FirstNet • Joe Galvin (Statewide Interoperability Coordinator (SWIC) • IDOT Disaster Recovery • Steve Jackson (IDOT Communication System Manager) • Motorola APX Subscribers • Sean Eriksen Motorola Solutions)

24. Starcom21 - Agenda • Welcome and Intro • Steve Pyle (Motorola Solutions) • What’s new at Motorola? • Pat Hughes (Motorola Solutions) • STARCOM21 – State of the Network • Steve Pyle (Motorola Solutions) • FirstNet • Joe Galvin (Statewide Interoperability Coordinator (SWIC) • IDOT Disaster Recovery • Steve Jackson (IDOT Communications System Manager) • Motorola APX Subscribers • Sean Eriksen Motorola Solutions)