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Bahagian eKLUnit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia

Unit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia ... Mentransformasikan Kerajaan Ke Arah Mentransformasikan Malaysia, Jadual 7-1 mukasurat 336 ...

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Bahagian eKLUnit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia

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    Slide 1:Bahagian eKL Unit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia

    Portal myGovernment, Way Forward & Admin Center Lab myGov 2010

    CONTENTS OBJECTIVES FINDINGS STATISTICS ACTION LINE/ PIPELINE WAY FORWARD OBJEKTIF www. malaysia. gov. my

    Slide 3:Portal perkhidmatan awam malaysia No wrong door 1 domain Consolodation Value added Portal perkhidmatan awam malaysia No wrong door 1 domain Consolodation Value added

    Slide 4:Portal myGov - ARCHITECTURE

    ASSESSMENT OF eKL INITIATIVES : USAGE & ADOPTION OF GOVERNMENT ONLINE SERVICES (MDeC & MAMPU) FINDINGS Impact and Effectiveness of the Government Agencies Adoption of Online Services Service delivery mechanism is limited by poor governance Monitoring, controls and maintenance Issues focused on failure to operate consistently and effectively: Broken links: (E-Payments: 34% of 164 | E-Submissions: 46% of 140) Inconsistent security mechanisms and encryption: (E-Payments: 38% of 16) Poor acknowledgement of E-Submissions: (50% do not provide confirmation) The root cause of these issues were due to: Poor communication of compliance/service levels or monitoring. Periodic review of links and security of online services is not performed (i.e. links and services are up to date or working) ASSESSMENT OF eKL INITIATIVES : USAGE & ADOPTION OF GOVERNMENT ONLINE SERVICES GOVERNANCE MONITORING STATISTICS BROKEN LINKS & PUBLIC COMPLAINTS ISSUES & CHALLENGE BROKEN LINKS

    Slide 9:OPS GERAK BROKEN LINKS (21 JULAI 30 JULAI 2010) 95 AGENSI BERI MAKLUMBALAS PENAMBAHBAIKAN KANDUNGAN OPS GERAK BROKEN LINKS (21 JULAI 30 JULAI 2010) 95 AGENSI BERI MAKLUMBALAS PENAMBAHBAIKAN KANDUNGAN

    PUBLIC COMPLAINTS PUBLIC COMPLAINTS Portal Government Enhance connection, communication & cooperation with Agencies ACTIONS PLAN/PIPELINE Agencies/Public Helpdesk QUICK-WINS #1 Agensi No Telefon Helpdesk : 8888 4617 No Fax : 8889 4273 Emel : mygovteam@mampu.gov.my Public No Telefon Helpdesk (Public) : 8888 4616, 8888 4599, 8888 4594 No Fax : 8889 4273 Emel : admin@portal.gov.my OIC QUICK-WINS #2 QUICK-WINS #3 ADMIN CENTER

    Slide 15:IDR Iskandar Development Region SDC Sabah Development Corridor NCER Northern Corridor Economic Region ECER East Coast Economic Region SCORE - Sarawak Corridor of Renewable Energy IDR Iskandar Development Region SDC Sabah Development Corridor NCER Northern Corridor Economic Region ECER East Coast Economic Region SCORE - Sarawak Corridor of Renewable Energy

    POC QUICK-WINS #4 Initiatives eKL Way Forward & Next Step Government Regional Electronic Advancement Transformation (GREAT) Pemerkasaan portal myGovernment Pelaksanaan Mobile Government Integrated & Connected Government One Government Many Agencies No Wrong Door One Stop Center 1 Malaysia Program Transformasi Kerajaan Model Ekonomi Baru RMKe-10 100 % perkhidmatan berimpak tinggi dionlinekan termasuk perkhidmatan SMS di kawasan strategik Meningkat 5 juta pengguna berdaftar Meningkatkan 40 % hits pada akhir tahun 2015 100% agensi mempunyai m-portal dan/atau perkhidmatan mobile WAY FORWARD RM Ke10 WAY FORWARD Projek RMK10 Bab 7 RMK10 Mentransformasikan Kerajaan Ke Arah Mentransformasikan Malaysia, Jadual 7-1 mukasurat 336 telah menggariskan mengenai Peluasan Inisiatif eKL seperti berikut: Dalam tempoh Rancangan, sistem ini akan diperluas ke kawasan di luar Lembah Klang dengan memberi tumpuan kepada kawasan pertumbuhan ekonomi yang strategik di bawah program Government Regional Electronic Advancement Transformation (GREAT). GREAT akan mewujudkan sistem penyampaian perkhidmatan kerajaan yang disatukan melalui pendekatan No Wrong Door yang mana pelanggan dapat menikmati perkhidmatan tanpa perlu mengetahui agensi yang menyediakan sesuatu perkhidmatan itu. WAY FORWARD Projek RMK10 Bab 7 RMK10 Mentransformasikan Kerajaan Ke Arah Mentransformasikan Malaysia, Jadual 7-1 mukasurat 336 telah menggariskan mengenai MyGovXchange seperti berikut: Untuk memperbaiki kemudahan penggunaan, perkhidmatan ini menawarkan pembayaran menerusi kad kredit atau debit berserta pemakluman dan peringatan menerusi e-mel dan khidmat pesanan ringkas (SMS). Dipertingkat sebagai gerbang bersepadu untuk perniagaan, merangkumi pendaftaran, permohonan dan pengembangan lesen serta permohonan pinjaman dan geran daripada pelbagai agensi NEXT STEP - myGOV SWG SEO SSO

    Slide 21:IDR Iskandar Development Region SDC Sabah Development Corridor NCER Northern Corridor Economic Region ECER East Coast Economic Region SCORE - Sarawak Corridor of Renewable Energy IDR Iskandar Development Region SDC Sabah Development Corridor NCER Northern Corridor Economic Region ECER East Coast Economic Region SCORE - Sarawak Corridor of Renewable Energy

    Slide 22:Lab myGov 2010 Inisiatif eKL

    Sekian. Terima kasih.

    Kerjasama Peserta Lab myGov 2010

    Slide 24:Taklimat Lab myGov 2010

    Slide 25:Taklimat Lab myGov 2010

    Aturcara Lab myGov 2010 Kerjasama Peserta Lab myGov 2010 Sekian Terima kasih
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