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Applying Project Management Principles Early to Address Lack of Customer Confidence and other Significant Pre-Implemen

History of AEGIS and Fulton County. Two previous installation attempts failed - lost dollarsLack of confidence in IT capabilitiesPoor performance history of applicationsNew players unfamiliar with history and criticality. Project Management Tools Utilized. Dedicated Project ManagerExecutive SponsorshipTotal Cost of OwnershipFunding SecuredDetailed Project PlanCommunications Plan/Roles

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Applying Project Management Principles Early to Address Lack of Customer Confidence and other Significant Pre-Implemen

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    1. Applying Project Management Principles Early to Address Lack of Customer Confidence and other Significant Pre-Implementation Issues. Jeff Berschling, M.P.H. Director, Public Health IT Liaison Office GA Division of Public Health jdberschling@dhr.state.ga.us

    2. 60+ major projects in PH.60+ major projects in PH.

    3. Project Management Tools Utilized Dedicated Project Manager Executive Sponsorship Total Cost of Ownership Funding Secured Detailed Project Plan Communications Plan/Roles & Responsibilities defined

    4. Results Customer chose State-funded application Rollout continued despite 90% turnover in IT executive staff resulting from an agency-wide BPR Issues were resolved efficiently as they arose

    5. Fulton County Department of Health and Wellness Atlanta, Georgia AEGIS Implementation Perspective Reinetta T. Waldrop, CHE, MSHS District 3-2 Health Administrator Deputy Director. Administrative Services rtwaldrop@gdph.state.ga.us Steve Gay DHW - IS Manager wsgay@gdph,state.ga.us

    6. Fulton County DHW AEGIS Implementation Motivation was low Almost 1 year of project team meetings, site visits, requirements building, and user training Staff buy-in for a third attempt was critical

    7. Fulton County DHW AEGIS Implementation State Commitment High level meeting to show support at Executive Level Commitment of resources and funding Improved product Approx. 40% of state county boards of health were now on the AEGIS product

    8. Fulton County DHW AEGIS Implementation “Due Diligence” before proceeding with a third attempt was essential Mission Critical Application Review of private sector applications being used in other health departments RFI process, on-site demonstrations, user product evaluations, final recommendation

    9. Fulton County DHW AEGIS Implementation IT concerns for infrastructure building and consulting support Compatibility of existing network platform with any new application Capacity requirements Site readiness (20 locations) Funding for conversion process

    10. Fulton County DHW AEGIS Implementation Lessons Learned Project Management Tools that clinched the deal Dedicated Project Manager Funding Secured (hardware / consultants) Detailed Project Plan Lessons Learned Don’t throw anything away ! ! Don’t be afraid to say “Here we go again !”

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