SKILLS

1. SKILLS MyInternship… MyExperience…

2. Getting Started… • Initial Feelings & Concerns • Excited • Ambitious • Anxious Learning Interests & Needs • Nervous • Uncertain • Services Claymont Community Center provide • English for Speakers of Other Languages • Grant writing and submission • Lack of experience • Dynamics of current staff • Lacking the ability to achieve Both Exciting & Challenging • Working with individuals that speak little American • Marketing with no formal marketing tool • The grant writing process

3. Strengths & Weaknesses… Strengths Finder Results • Responsible & Dependable • Organized • Caring nature • Thoughtful • Ability to adapt Relator Deliberative Self-Assurance Communication Individualization • Lack of experience in human service field • Oral presentation skills • Over Analysis • My own worse critic • Care more about others then self (from what I have been told) ADAPTABLE CARING CRITIC ANALYSIS

4. Getting Acquainted… • Learning Center • Family Health Center • Counseling Center • Senior Center Range of Programs: • Food Closet • Thrift Store • Health Ambassadors Community Served: • Low income; poverty stricken • Youth – Seniors (all ages) • All races, religions, genders, and national origins Network: • Local businesses (Board Members) • Brandywine School District • Indo-American Association of Delaware (IAAD) CULTURE TUTOR HEALTH NOURISH

5. Taking Care of Yourself… It's All About Me Stressors Handling Situations External Stay focused Ask questions (No Limit) Wait & Think before reacting Express my own feelings More quiet time Light at the end of the tunnel Micro-Management Indecisiveness Lack of communication Family Friends Internal Still Working On • Time constraints • High Expectations • Myself/Others • Analytical / Logical • Family • Friends • Acceptance of expectations • Asking for help • Me time is okay • Relaxing • Everything will get done (In Time) MANAGEMENT RELAX CALM FAMILY

6. Using Supervision… Qualities • Knowledgeable • Education &/or Experience • Approachable / Personable • Communicative • “Open Door Policy” • Understanding • Resolution focused • Appreciative (Shows it) • Educator/ Mentor Working Relationship • Mutual understanding • Abilities & Projects • Mutual trust & respect • Human beings & Employees • Open communication • Suggestions & Ideas • Mutual appreciation INDEPENDANT RESPECT TRUST EDUCATION

7. Integrative Processing Model Marketing & Recruiting students for new evening ESOL classes Upon being at CCC, I was supposed to begin recruiting students for the ESOL evening course, but the first week the Learning Center manager and current instructor of the day ESOL classes was out and she did not respond to my e-mails or voicemail messages. I met with her when the Program Director set a meeting and she was hesitant to inform me or provide the information that was requested. She did not post the job position for the evening instructor and did not want to include me in the process. I need this information to do my job and complete a task on my learning contract. What was I suppose to do to get the information I needed about the classes, community, and course offering? INFORMATION RESPOND PROVIDE ABILITY

8. Communication with Clients… Worked With My Growth Individuals • Knowledge & Understanding • Language barriers • New found respect • ESOL Students • Conducted individual • entrance assessments Groups • ESOL Students • Observed ESOL courses • Interaction with other students and instructor • Asian Indian Americans (females) • Interaction with each other Want to work with Communities OBSERVE ASSESS ESOL RESPECT

9. Writing & Reporting… Advertisements Project Proposal Report/Presentation ESOL Flyers (English & Spanish) CHAP Flyer • Feinstein Foundation Grant Matching Challenge • Food Drive Challenge March-April Grants 20 Foundation Portfolio • Dollar General Adult Literacy • Funding for ESOL program • CVS Caremark • Family Health Clinic funding • BJ’s Community • Funding for tutoring program • 20 Foundations • Researched & Hand picked for CCC Primary Programs Several Different Electronic Surveys RESEARCH REPORT CREATE SUBMIT

10. Developing Ethical Competence…

11. Developing Ethical Competence Continued…

12. Developing Cultural Competence… Cultural Differences Insight Gained • Ethnicity • Religion • Language • Beliefs • Better understanding • View of Community/Family • Understanding of actions • Learning to LISTEN • Social Standards • Appearance • Arts • Music & Dance Continued Development Cultural Challenge • Research • Understanding • Provide Awareness • Communication Barriers • First impression (set years ago) INSIGHT BELIEFS VIEWS LISTEN

13. Ending Your Internship… Claymont Community Center Appreciate • Knowledge gained • Working with experienced staff members • Acceptance as member of team • Acknowledgement of ideas • Welcomed & discussed One Stop Shop for Human Services Regrets • Ability to get ESOL evening courses started • More time • Management that was willing to help • More time spent in all programs

14. Planning Your Career… • Wilmington University • Continue helping students/hoping to advance • Graduate with • Masters of Science in Administration of Human Service • Continue Volunteering • Begin working more with M.O.T Sports “networking” • Possible separation from current employment to seek further Human Service Positions FUTURE GROWTH SUCCESS GOALS

15. Questions??