Using Intranets in Emergency Management. Presented by Steve Davis Principal, All Hands Consulting. Communicating During an Emergency. During an emergency, we need to communicate two basic types of information: details on the situation live, needs to be generated “in real time”
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Presented by Steve Davis
Principal, All Hands Consulting
During an emergency, we need to communicate two basic types of information:
cheap and timely
easy to create and distribute
most staff have skills
can be forwarded with comments
targeted at subgroups
hyperlinks and attachments
can indicate priority
easy to overuse - email overload
easy to ignore
requires action (file, delete)
priority settings often not used by sender
high potential to use staff time unproductively and create stress
can clog up system resourcesE-mail, Pros and Cons
"If only we knew what we know“
- COO, Dell
After going to see the boss
After talking with a colleague
After making a cup of tea
After a "comfort break"
After going to the printer
After going through their paper in-tray
After reading some papersWhen Do Staff See Messages?
Are your other communications seen this many times?
The Intranet can be used as a vehicle for creating a learning organization, by:
– pops up over whatever is on your screen
Steve Davis, Principal
All Hands Consulting
Presentation will be available at DavisLogic.com