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Enterprise Systems Upgrade Program

The Enterprise Systems Upgrade Program (ESUP) at the University of Minnesota aims to modernize business processes and technology across Finance, HRMS, Student, Portal, and Reporting systems. With a budget of $83.5 million and over 250 staff members engaged, the program emphasizes a collaborative approach to development and testing. Planned for a February 2015 launch, ESUP will provide enhanced user support and extensive training to ensure all faculty, staff, and students are prepared for the changes ahead. Stay informed and engaged through our resources.

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Enterprise Systems Upgrade Program

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  1. Enterprise Systems Upgrade Program “A foundation for future innovation…” Financial System Users Network

  2. Multiple Projects - One ESUP Team Finance Student HRMS Portal Technology Reporting and Data Management Change Management,Communications, & Training 2

  3. ESUP overview • Budget: $83.5 million • Modernizing business processes and technology for the University across Finance, HRMS, Student, Portal and Reporting • Over 250 UMN and contractor staff engaged in Program • 34,500 hours of development (Application Development and Reporting) • Multiple testing passes scheduled – including cross business process end-to-end testing • Planned launch in early February 2015 with a 60 days period of enhanced user support

  4. High Level System-user Timeline for ESUP Mid- Feb Launch 2015 2014 FEB MAR MAY  MAR APR SEP OCT DEC APR MAY JAN NOV JUL AUG JUN Demos Sneak peeks Readiness FeedbackLoop Process-specific communications Develop and Build Training Deliver Training Preview Sessions & Stakeholder Visits Calendar-specific process support Early Adopter Learning Activities & Engagement Developing and configuring Dry Run User and End to End System Acceptance Testing Enhanced Support Functional and System testing

  5. Pacing ESUP engagement: audience & content Message structure gets more and more specific over time (the funnel) About Page / Rpt AboutChange per role About Workstream About BP About ESUP User support Proficiency All Faculty, Staff, & Students Knowledge System Users Understanding Support Managers & Supervisors Awareness Leaders Governance Executives The audience structure grows bigger over time (the reach)

  6. Design & Build Metrics • Open FDs and TAS related to ImageNow and reporting • 58% of mods complete (count) • 68% of App Dev effort complete • 43% of RDM effort complete

  7. App Dev Burn-down

  8. RDM Burn-down

  9. Sustainable testing model • Test coordinators working together to ensure testing covers all areas of impact • Implementing consistent testing practices • Creating a comprehensive library of test scripts that will improve efficiency and effectiveness for future testing • Using Quality Center, a single tool for test execution, defect management, and test reporting

  10. What can you expect from us? • Timing, pacing, and targeting of communication determined per business process • Demonstrations of the future • Video & online content / demos • Training will be process-focused and multi-modal: format depends on needs • Finance will focus on the changes from 8.9 to 9.2 • Responsive to your questions and requests for information whenever possible

  11. Stay Informed, Help yourself Our Web site:Upgrade.umn.edu Our e-newsletter:The Upgrade Email your ideas, questions, or concerns to esup@umn.edu

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