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Filling Up the Bucket. How Leaders Build, Maintain, and Restore Trust. Trustworthy = Honesty. Trustworthy = Honesty. Trustworthy = . Being Worthy of Follower Trust. Leadership and Followership.

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filling up the bucket

Filling Up the Bucket

How Leaders Build, Maintain, and Restore Trust

slide5

Trustworthy =

Being Worthy of Follower Trust

leadership and followership
Leadership and Followership

What do “followers” in an organizational setting have to trust about their leaders and their organization?

  • That you mean what you say and will “walk the talk”
  • That you have their best interest at heart
  • That you know what you’re doing
  • You’ll give them every chance to be successful and to grow
  • That their hard work will be recognized and appreciated
  • That they will be treated fairly and consistently
  • That the organization will live it’s espoused values and accomplish its mission
the trust process

The “Trust” Process

Information Sharing

More Effective Teams

Enhanced Productivity

Integrity

Intentions

Trust

Ability

the trust process1

The “Trust” Process

Less Satisfied

Less Committed

Lower Task Performance

Few OCB’s

Higher Turnover

Integrity

Intentions

Trust

Ability

the trust process2

The “Trust” Process

Information Sharing

More Effective Teams

Enhanced Productivity

Integrity

Intentions

Trust

Ability

integrity

Integrity

Honesty

Consistency

Humility

Courage

“My life is an indivisible whole, and all my activities run into one another . . . My life is my message.”

-Mahatma Gandhi

“Whoever is careless with the truth in small matters cannot be trusted with important matters.”

-Albert Einstein

integrity1

Integrity

Do I genuinely try to be honest in all situations

Do I “walk the talk”

Am I clear and consistent about my most important values

Do I keep my commitments

Am I willing to admit when I’ve made a mistake and learn from it

“Whether you’re on a sports team, in an office, or a member of a family, if you can’t trust one another there’s going to be trouble”

- Joe Paterno

integrity2

Integrity

Do I genuinely try to be honest in all situations

Do I “walk the talk”

Am I clear and consistent about my most important values

Do I keep my commitments

Am I willing to admit when I’ve made a mistake and learn from it

the trust process3

The “Trust” Process

Information Sharing

More Effective Teams

Enhanced Productivity

Integrity

Intentions

Trust

Ability

intentions

Intentions

“Having spent many years trying to define the essentials of trust, I arrived at the position that if two people say two things to each other and mean them, then there was the basis for real trust. The two things were ‘I mean you no harm’ and ‘I seek your greatest good.’”

- Jim Meehan, British Psychologist and Poet

  • Motives
  • Evaluate and Purify you motives
  • Agenda
  • Publicize your Intentions
  • Behavior
  • Let Refined Intentions Guide Behavior

“I feel that you have to be with your employees through all their difficulties, that you have to be interested in them personally. I want them to know that Southwest will always be there for them.”

-Herb Kelleher

the trust process4

The “Trust” Process

Information Sharing

More Effective Teams

Enhanced Productivity

Integrity

Intentions

Trust

Ability

ability

Ability

Play to your strengths

Be honest about shortcomings and do something about it

Trust-Ability

“Leaders come in many forms, with many styles and diverse qualities. There are quite leaders and leaders one can hear in the next county. Some find strength in eloquence, some in judgment, some in courage.”

- John Gardner

“Leadership without mutual trust is a contradiction in terms.”

- Warren Bennis

trust ability

Trust - Ability

Share Information Forthrightly and With Transparency

Treat People Like They Matter

Own and Correct Mistakes

Behave Loyally

Don’t Avoid Unpleasant Realities

Clarify Expectations

Create Cultures of Accountability

Be the First to Trust

“We're paying the highest tribute you can pay a man. We trust him to do right. It's that simple.”

- Harper Lee, Author “To Kill a Mockingbird”

“The best way to find out if can trust somebody is to trust them.”

- Ernest Hemingway

enemies of trust

“Enemies of Trust”

Inconsistent Messages

Inconsistent Standards

Misplaced Benevolence

Not Trusting

Elephants in the Room

Communication Vacuums

“I'm not upset that you lied to me, I'm upset that from now on I can't believe you.”

- Friedrich Nietzsche

“No trust given, no trust received.”

- Lao Tzu

restoring trust

Restoring Trust

Share Information forthrightly and with Transparency

Treat people like they matter

Own and Correct Mistakes

Behave loyally

Don’t avoid unpleasant realities

Clarify Expectations

Create Cultures of Accountability

Be the First to Trust

Integrity

Trust Audit

Intentions

Ability

trust audit

Trust Audit

Figure out what Happened

Determine Depth and Breadth of “Trust Loss”

Own Up to the Violation Quickly instead of ignoring or downplaying it

Discover what you must do to rebuild Trust

Don’t over extend

“Our approach is based on the major findings of 20 years of research—that trust between managers and employees is the primary defining characteristic of the very best workplaces.”

- Great Places to Work Institute

filling up the bucket1

Filling Up the Bucket

How Leaders Build, Maintain, and Restore Trust