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ChevronTexaco Procurement Performance Assessment January 2004. Customer Feedback Supplier Feedback Practitioner Feedback. Customer Survey – Sample Demographics. CTOP. CTNAU.

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chevrontexaco procurement performance assessment january 2004

ChevronTexaco Procurement Performance Assessment January 2004

Customer Feedback

Supplier Feedback

Practitioner Feedback

customer survey sample demographics
Customer Survey – Sample Demographics

CTOP

CTNAU

Corporate Procurement

slide3

Customer Survey – How satisfied are you with the value delivered to your organization by each of the following levels of Procurement / SCM:

SBU / Local Procurement

OpCo Procurement

Corporate Procurement

Corporate Procurement

slide4
Customer Survey – How Satisfied are you with Procurement’s / SCM’s contribution toward your operations improvements in:

Corporate Procurement

customer survey how satisfied are you with procurement s scm s
Customer Survey – How satisfied are you with Procurement’s / SCM’s……

Importance

High

Medium

Low

Corporate Procurement

slide6

Customer Survey – What areas would you want Procurement / SCM to apply more focus to in the future to assist you in improving business results?

Corporate Procurement

slide7

Customer Survey – What areas would you want Procurement / SCM to apply more focus to in the future to assist you in improving business results?

Corporate Procurement

supplier survey
Supplier Survey
  • Strategic, Core and Preferred Suppliers
  • Categories strategically sourced then managed by SM&I over the last 3 years
  • 16 responses
  • Detailed Feedback will go into the sourcing and sm&I breakout groups

Corporate Procurement

organizational effectiveness assessment
Organizational Effectiveness Assessment

Practitioner Survey

Org Level

Corporate Procurement

organizational effectiveness assessment1
Organizational Effectiveness Assessment

Practitioner Survey

Function

Corporate Procurement

organizational effectiveness assessment2
Organizational Effectiveness Assessment

Practitioner Survey

OpCo

CTOP

CTNAU

Corporate Procurement