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James Galloway JAS-ANZ ASR Forum – 26 th October 2010

Development and Impact of Conformity Assessment Programs for Services In Australia and International. James Galloway JAS-ANZ ASR Forum – 26 th October 2010. Conformity Assessment Testing Inspection Validation and Verification Certification Management systems Personnel Product.

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James Galloway JAS-ANZ ASR Forum – 26 th October 2010

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  1. Development and Impact of Conformity Assessment Programs for Services In Australia and International James Galloway JAS-ANZ ASR Forum – 26th October 2010

  2. Conformity Assessment Testing Inspection Validation and Verification Certification Management systems Personnel Product Services Administration and public services Industrial services Food Safety Sport and recreation Health and human services • Drivers • Risk and reputation • Differentiation • Public intervention • Precision and repeatability • Social and environmental goals

  3. Management Systems • General application across all sectors • Quality Management Systems • Environmental Management Systems • Occupational Health and Safety Systems • Wide range of service organisations covered

  4. Administration and public services • Examples • Civil Contractor Management System Scheme • Information Technology Service Management Systems Scheme • Certificates of Origin • Mechanisms • Management systems and Inspection • Drivers • Fit for Service • Improvement • Evidentiary value

  5. Industrial Services • High risk industrial services • Hazardous location workshops • Automotive Workshop • Ship-dismantling • Mechanisms: • management Systems • Drivers: • Reliability • Technical competence • Social and environmental drivers

  6. Food Safety • Examples • Food Safety Management Systems Scheme • Food Safety System Certification 22000 (FSSC 22000) • SQF – farm to export • British Retail Consortium • Mechanisms • Management systems • Drivers • Supply chain control • Safety • GFSI - harmonisation

  7. Sports and Tourism • Examples • Adventure tourism • Martial arts • Mechanisms • Management Systems • Drivers • Risk and Liability • Safeguarding markets, manage regulatory oversight • Differentiation: Industry service codes • Social responsibility

  8. Health and Human Services • Examples • Accident Compensation Corporation Scheme • General Practice Accreditation Scheme • Healthcare Sector Scheme • Designated Audit Agency Scheme • Disability Support Services & Employment Services • Assisted Reproductive Services • Drivers: • Management systems, Product certification • Issues • Safety and quality in services • Access Endorsed Provider Networks for /funding

  9. Conclusion • Diversity of services • Strong emphasis on systems • Services can be just as complex and specific as products • Role of supply chains • Prominent in food and agriculture • Competitiveness strategy • Public interventions • Service delivery problems • Motivation • Risk transfer and reputation • Approaches developed here are exportable

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