Service Portfolio Past, Present, and Future. Karen Van Dusen. “Remind me why we did this?”. Newish CIO needed: Personal understanding of breadth of what we offered To enable the discussion of complexity and dependencies, Joel’s “ecosystem” Both external and internal views.
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Karen Van Dusen
For our purposes…
An IT capability that is offered to the customer as a well-defined, “productized” consumable offering
Overall, low adoption rate