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Accessible Communication. Technical accessibility/ Section 508. What is “accessible” communication?. Designed to reach persons with - and without - disabilities Designed to limit need for accommodations

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accessible communication

Accessible Communication

Technical accessibility/ Section 508

what is accessible communication
What is “accessible” communication?
  • Designed to reach persons with - and without - disabilities
  • Designed to limit need for accommodations
  • Allows receiver to gain important information, and to give feedback as easily with or without disabilities
  • You can never be 100%
why accessible
Why accessible? 
  • It’s the law – 508, 504, ADA, 255
    • State and local laws, grant requirements demand it as well
  • It’s essential for public health
    • Especially for early detection efforts
      • Deaf parents
      • Increasing mean age of parents (HoH)
      • Increasing grandparent custody (HoH)
      • Providing accessibility can be part of your awareness campaign
nuts and bolts meeting accessibility
Nuts and Bolts – Meeting Accessibility
  • General meetings open to the public must be captioned
    • Relay Conference Captioning
    • CART
    • Sign language interpreters
  • Handouts
    • English as a second language
    • Print accessibility – large print vs. disk
nuts and bolts customer communications
 Nuts and Bolts – Customer Communications
  • Train staff for relay calls
    • Delays in response
    • Unclear or imprecise language
  • Voicemail and VRS systems must be able to respond to TTY input.
  • Kiosks and ITMs
    • must have jacks for ALS/CI.
    • Volume must be adjustable at least to ambient +20db
nuts and bolts multimedia
 Nuts and bolts - multimedia
  • All multimedia must be captioned
    • Includes FLASH and online movies and animations, as well as TV spots
      • MAGPIE
    • Closed or Open captioning
    • Audio files/Radio spots should have transcripts available
      • sat/DR should have text for website
nuts and bolts websites
Nuts and Bolts – Websites
  • Consider multiple disabilities
    • Color blindness
    • Visual disabilities
    • Motor impairments
    • Cognitive disabilities
    • Medical conditions (seizures)
    • Blind and Deaf/Blind
  • PDFs, Word files need to be accessible too!
resources
Resources:
  • Why Accessible?
    • www.ada.gov
  • Meeting accessibility
    • Fairfax County, VA Checklist
  • Customer Communications
    • Relay - Minnesota Department of Commerce
    • Kiosks – US Access Board
  • Multimedia
    • National Center for Accessible Media
  • Websites
    • HHS Section 508 for the Web
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