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Welcome to The Annual Regional GM's Meeting January 2013. Agenda. Training Goal Central Training Division Organization Chart 2012 Training Achievement by HR department 2012 Training Achievement by Training Department. 2013 Training activities (Internal & External) 2013 Goals.
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To develop our employees competenciesto be able to achieve the company mission statement.
Competencies= Knowledge + Skill + Behavior
Handled by HR Department
Training Provided by :
Ministry of tourism Training Program.
E- Cristal training.
Jaz Academy Training.
Green Star Training.
Handled by HR Department.
41.12 % from our team members joined the following training
Housekeeping Skills Development .
F&B Skills Development .
Food Safety HACCP .
Leadership Training .
Stewarding Skills Development .
Front Office Skills Development .
English Course . 109 TM. Joined
Total Numbers Joined . 1151
Total Hours per employee . 12.14
% from YTD Team members . 59 .39
Management Support Program.
Train the Trainer Program.
Other 2013 Training Activities.
Management Training Program for EAM position.
ECA Corporate Membership.
This program will include three levels of Managers, giving them the supporting tools to achieve their Goals through others smoothly on Time.
These three levels are:
Basic Supervision: Subjects discussed in the Class will be; Floor Control, Planning, Active Management, Effective Communication and Bases of Time Management.
Intermediate Management: Subjects to be covered are; Training, Scheduling, Departmental Planning, Time Management, 3way Communication, 3F, 3C, Handling Complaints and Interviewing Skills.
Advanced Management:Subjects to be covered separately; Organizational Planning, Decision Making, Team Building, People Development & Evaluation, Productivity and Budgeting.
This is a program to produce Departmental Trainers to carry on Teaching, Training and correcting our employees based on the company’s Rules, Regulations and Standards.
Starts by a 4 day Class including workshops.
Trainers will learn about; communication skills, Presentation skills, Floor control, Time Management, Planning, Method of Training and Training Recording.
Three months evaluation period by the Hotel Management.
At least 6 Training sessions to be conducted monthly during the evaluation period.
A professional project to be presented by the participant within three months.
A Certificate to be issued based on the evaluation during the class and by the hotel throughout the evaluation period.
Characteristics of a Trainer:
I– Excellent Performer
II- Has a clear file
III- High Communicator
1. Basic Training for R&F and SV level
2. Supervisory Training
3. Managerial Training
Merging the 2 regions in the company in regards to Training
Increase number of trainees and consequently number of training hours.Emphasizing on the 30 EDT program
Continue in the Sexual Harassment Campaign Till March 2013.
Emphasize on Service Excellence.
Continuous assurance on Communications Skills.
Continue with Sustainability.
Others if any.