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GONE ING

GONE ING. Pike Place Fish Market Seattle. The planning, implementation and evaluation of the Pike Place philosophy at Carrie’s Place. Lower Hunter Police Statistics 2007. NSW Police = 80 Local Area Commands (LAC).

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GONE ING

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  1. GONE ING Pike Place Fish Market Seattle

  2. The planning, implementation and evaluation of the Pike Place philosophy at Carrie’s Place

  3. Lower Hunter Police Statistics 2007 NSW Police = 80 Local Area Commands (LAC) • LocalArea Police Command attends up to 350 domestic violence incidences per month and ranks: • No 1 in D.V. assaults • No 1 in breaches of ADVOs • No 1 in sexual assaults • No 1 in D.V. related malicious damage • No 2 in D.V. related suicide / self harm • No 4 in domestic homicide

  4. Carrie’s Place VisionWomen and children – violence free – independently

  5. To increase the number of families in the Maitland and surrounding areas who live independently, safe and free from abuse, addiction and reliance on government and non-government services. This will be achieved by developing and facilitating a holistic program which empowers women with / without dependent children from domestic/family violence backgrounds.

  6. What does Carrie’s Place do? Child support program Crisis accommodation and support program for women with and without dependent children Medium term accommodation program for women with and without dependent children Women’s resource centre Community action/ education program

  7. Service Delivery Model 2008 Women’s Centre Refuge

  8. Organizational Chart 2008

  9. Internal Factors • Stressful living / work environment • Problem focus / sense of hopelessness • Difficulties of communal living • Lack of resources / space • Worker burnout / vicarious trauma • Low wages , high OH& S risks • Complex needs clients

  10. Internal Factors continued • Committed and dynamic team • Supportive management committee • Culture of innovation and creativity

  11. Rationale for • Independent of external forces • Participation of internal stakeholders only • Potential for quick improvement

  12. Purpose of Create an environment of joy and light heartedness for service users and staff Create a sense of belonging for Carrie’s Place service users and staff Solidify positive team dynamics and staff morale Improve the sense of wellbeing to Carrie’s Place service users

  13. The Philosophy Play Be There Make Their Day Choose Your Attitude

  14. FISH Principle 1 Play

  15. FISH Principle 2 Be there

  16. FISH Principle 3 Make their day

  17. FISH Principle 4 Choose your attitude

  18. Planning to Team FISH training workshop Introduction Exploration Commitment Fishing for ideas

  19. Monitoring Strategies Weekly staff meeting FISH facilitator roster Fun committee Client evaluation Worker evaluationEndorsement by management committee FISH philosophy included in recruitment Bright FISH posters in house and office Clients’ induction into FISH upon arrival

  20. Samples of how to Welcome To Carrie’s Place

  21. And more

  22. Evaluation of at Carrie’s • Residents reported that: • Their experience at Carrie’s Place was • different to other refuges • The workers happy / funny mood impacted • positively on their experience • The FISH activities were important to them • and broke up the monotony • They felt welcome and like they belonged

  23. Sample Comments It reminds me that I can take time out for myself and relax. It lifts your spirit if you are in a happy environment, it makes you happy Vibrant and energetic I feel more comfortable and able to talk to them about any issue. It makes everybody feel special It is calmer and more personal here. It feels more like a home Nutty

  24. And…. The greeting is amazing, it is very warm! it puts a smile on your face and lets you forget Positive and happy-go-lucky it is fun and brings out the silly side in me It is the little things that count

  25. Workers Evaluation • Overall • Clients • Team / self

  26. Different strategies for different placesDifferent activities for different placesBe your own FISH idea champion Modification Fish Fart

  27. Continuous Improvement / Examples • Regular evaluations • Fish philosophy included in Carrie’s Place business plan • Fish philosophy included in individual work plans • Fish philosophy included in staff appraisals • Standing item on Management meeting agenda

  28. Katrina’s Experience Empowerment Strength Theory • My perception of how FISH affects clients • What FISH means to my future practice Internal Interpersonal Environmental Capabilities Resources Possibilities Resilience Hope Choice How client defines life and problems Level of desire to deal with problems How client wants to implement change

  29. Motivation Positive outlook Productivity Self-esteem Commitment Confidence Emotional Health Loyalty to Service Stress levels Positive Outcomes Morale Tolerance Mental Health Job satisfaction Self-respect Energy

  30. Strengths and FISH! philosophy • Everybody has strengths irrespective of their situation • Workers roles are to empower individuals • FISH! allows a broader and more creative understanding of how strengths theory can be applied to human services

  31. Strengths and FISH! philosophy • FISH! works so well because it uses the strengths people already have. • FISH! helps them to see the strengths they didn’t know they had • Creates opportunities to learn new strengths • It reinforces the good - every day, not just once a day, but all day long

  32. And they fished happily everafter

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