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North Dakota Association of Counties October 8, 2013. Cindy Miller, Executive Director Stacie Loegering, Director of Information and Crisis Services . FirstLink 2-1-1 Helpline, What city are you calling from?. Suicide Lifeline, This is Cindy. Overview. Who we are What we do

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North dakota association of counties october 8 2013

North Dakota Association

of Counties

October 8, 2013


Cindy Miller, Executive Director

Stacie Loegering, Director of Information and Crisis Services




Overview
Overview

Who we are

What we do

New online database

Q & A


FirstLink is your local 24/7 service, specializing in suicide support services, volunteerism, and linking people to thousands of community resources.

Volunteer Center

Information & Crisis Services

Disaster Assistance


Firstlink s history
FirstLink’s History suicide support services, volunteerism, and linking people to thousands of community resources.

1967 - Volunteer Community Service began.

1970 - Began answering Helpline calls.

1987 - Became accredited through American Association of Suicidology (AAS).

2007 - Began providing 2-1-1 service for calls that originate in Cass County, ND and

Clay County, MN.

2009 - Received Alliance of Information and Referral Systems (AIRS) accreditation.

2010 - Received the 2-1-1 designation for the entire state of North Dakota.

2012 - Received funding from the ND Department of Health.

Long-term suicide follow-up programs

Applied Suicide Intervention Skills Training (ASIST) mentorship program

2013 – Received funding from SAMSHA to continue the long-term suicide follow-up

program.


Volunteer center
Volunteer Center suicide support services, volunteerism, and linking people to thousands of community resources.

  • Connects volunteers with opportunities to serve

  • Builds capacity for effective local volunteering

  • Promotes volunteering

  • Participates in strategic initiatives to meet local needs


Information and crisis services
Information and Crisis Services suicide support services, volunteerism, and linking people to thousands of community resources.

  • 24 Hour Telephone Services

    • FirstLink 2-1-1 Helpline

    • After-Hours Crisis Line

    • National Suicide Prevention Lifeline (NSPL)

  • Suicide Support Services

    • Suicide Survivors’ Support Group

    • Suicide Education Outreach in the schools

    • Suicide Prevention Trainings including ASIST

    • Walk of Hope


Accreditations
Accreditations suicide support services, volunteerism, and linking people to thousands of community resources.

Accredited by:

American Association of Suicidology

(AAS) since 1987

Alliance of Information and Referral

Systems (AIRS) since 2009



National suicide prevention lifeline network
National Suicide Prevention Lifeline Network crisis centers in 50 states.

1-800-273-TALK (8255)

  • Connected to national network of crisis centers so no call goes unanswered

  • Help those who are having thoughts of suicide or who have a concern about someone

  • Only crisis center in North Dakota to answer NSPL calls


National Suicide Prevention Lifeline has the same crisis centers in 50 states.phone number as Veterans Crisis Chat.

                press 1 =  Veterans Crisis Chat

                do not press 1 = local crisis center


Firstlink 2 1 1 helpline
FirstLink 2-1-1 Helpline crisis centers in 50 states.

Dial 2-1-1 or 701-235-SEEK (7335)

  • Free telephone service available 24 hours a day

  • Listening and Support- Provides a supportive, non-judgmental listening ear to anyone in need of support

  • Information and Referral about Health and Human Services

    • Nonprofit Organizations and Government Agencies

  • Available to North Dakota and Clay County, Minnesota


Database of community resources
Database of Community Resources crisis centers in 50 states.

  • Abuse/Assault

  • Addiction

  • Basic Needs

  • Disability

  • Disaster Assistance

  • Emergency Shelter

  • Employment

  • Faith Communities

  • Financial Assistance

  • Food Assistance

  • Gambling

  • Grief

  • Healthcare

  • Libraries

  • Mental Health

  • Military Support

  • Parenting

  • Recreation

  • Senior Centers

  • Substance Abuse

  • Suicide

  • Support Groups

  • Transportation

  • Volunteer Opportunities

  • Youth

  • AND MUCH MORE!!!

Individuals are welcome to call about a variety of needs including, but not limited to:


Examples of resources
Examples of Resources crisis centers in 50 states.

  • The database contains almost 6,000 resources.

  • Each entry includes a brief description, contact information, eligibility requirements, required documents, fees, office hours, etc.

  • Viewable online:

    • www.myfirstlink.org

    • Click: Community Resources


Accessing the database online
Accessing the Database Online crisis centers in 50 states.


2012 phone statistics
2012 Phone Statistics crisis centers in 50 states.

  • Total Calls from 2-1-1 Helpline, Crisis Line, and Suicide Lifeline: 39,623

    • Total Resources Given: 18,741

    • Total Suicide-Related Calls: 1,416

    • Contacted Law Enforcement: 79


Call types
Call Types crisis centers in 50 states.


Trainings
Trainings crisis centers in 50 states.

Accessing community and volunteer resources

Volunteer Center Conference

Suicide prevention

Applied Suicide Intervention Skills Training (ASIST) – Suicide First Aid

Mental Health First Aid

Suicide Education Outreach in schools


Suicide prevention week walk of hope
Suicide Prevention Week crisis centers in 50 states. Walk of Hope


Disaster assistance
Disaster Assistance crisis centers in 50 states.

During a disaster FirstLink coordinates…

  • Local cities’ and counties’ volunteers

  • Several check-in sites for volunteers

  • Volunteers who will answer the disaster hotlines

  • Dissemination of information from authorities to community members


Disasters
Disasters crisis centers in 50 states.

FirstLink’s Disaster preparedness

  • Accreditation

    2009 National Best Practices – staff prepared

  • Generator

  • Continuity and Emergency Preparedness plans

  • Blizzard scheduling

  • MOUs with back up facilities

  • Upcoming disaster MOUs with FirstLink


Firstlink
FirstLink crisis centers in 50 states.


This or that game
This or That Game crisis centers in 50 states.


2 1 1
2-1-1 crisis centers in 50 states.

2-1-1 is for health and human service referrals.


False crisis centers in 50 states.

True


Across the United States 2-1-1 is designated to give health and human services referrals. Some 2-1-1 centers like FirstLink in ND also offer listening and support.

True



False North Dakota.

True


False North Dakota.

Besides 2-1-1 and 911, North Dakota also has 411,511,711, and 811.


511 North Dakota.

511 is for tourist attraction.


Fasle North Dakota.

True


False North Dakota.

511 is for travelers to get information they need to safely travel. Motorists can access weather and road information, road construction reports, and seasonal load restriction information through this one telephone number.


N11 North Dakota.

All N11 numbers (2-1-1, 311, 411, 511, 611, 711, 811, and 911) work from every phone.


False North Dakota.

True


False North Dakota.

911 and 411 work from nearly every telephone in the US and Canada.

Some cell phone providers, such as phones with pre-paid minutes, do not recognize all N11 numbers.


411 North Dakota.

Generally only 411 calls incur a fee to the consumer.


False North Dakota.

True


Callers dialing 411 pay a fee. North Dakota.

Callers dialing 1-800-FREE 411 do not incur a fee.

True


N11 North Dakota.

Of these numbers 911 is the only 3-digit number mandated across the United States.


False North Dakota.

True


False North Dakota.

711, 811, and 911 are mandatory in the US.


Winner
Winner North Dakota.



Firstlink statistics
FirstLink statistics North Dakota.



2,500 statewide resource database.

6,000


In 2009, before answering for the state, statewide resource database. FirstLink’s call volume was ____ calls for the year.


33,000 statewide resource database.

10,000


Since 2010, callers from _______ ND counties statewide resource database.

have called 2-1-1.


53 statewide resource database.

38


FirstLink handles a number of calls related to suicide. When comparing the number of calls in 2010 compared to the projected number of calls in 2013 the calls have increased. What level have they increased?


Tripled When comparing the number of calls in 2010 compared to the projected number of calls in 2013 the calls have increased. What level have they increased?

from 2010 through 2013

Increased by 100 each year from 2010 through 2013


In 2011 and 2012 FirstLink handled nearly 40,000 calls each year. What is the projected call volume for 2013?


45,000 year. What is the projected call volume for 2013?

41,000



400 January 2010.

Over 4000


Winner1
Winner January 2010.


Firstlink supports north dakota counties by
FirstLink supports January 2010. North Dakota counties by:

  • Being available 24 hours a day, 7 days a week.

    • Being the one call referral source for anyone contacting you for resources/assistance.

    • Providing listening and support and crisis intervention to anyone in need.

  • Referring to your services, as appropriate.

  • Training community members in Suicide Prevention/Intervention and Volunteer Management.

  • Being a link to connecting individuals to community and volunteer resources.


Help firstlink support north dakota counties by
Help FirstLink support January 2010. North Dakota counties by:

Encouraging county offices, staff, and individuals to call 2-1-1 for any community resources.

Keeping us updated with your community’s services.

Utilizing FirstLink’swebsite to find community and volunteer resources.

Contacting area legislators.

Making a financial contribution.

Educating other county officials about upcoming disaster MOUs with FirstLink.


24 Hour Helpline: January 2010.

2-1-1 or 701-235-7335 (SEEK)

NSPL (National Suicide Prevention Lifeline): 1-800-273-8255 (TALK)

Website:

www.myfirstlink.org

Questions or Comments?

Facebook: www.facebook.com/myfirstlink

Twitter: twitter.com/myfirstlink_org

Blog: myfirstlink.areavoices.com

Youtube: www.youtube.com/user/myfirstlink

Pinterest: pinterest.com/firstlink


Let s link together to better serve our community

Let’s January 2010. link together to better serve our community!

Thank You!


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