BSP Essentials for Travel Agents A New IATA e-learning product Presentation for:

1. BSP Essentials for Travel Agents A New IATA e-learning product Presentation for:

2. Introduction This presentation is offered to present the new BSP Essentials for Travel Agents e-learning course to SPAA- Scottish Passenger Agents’ Association. BSP Essentials for Travel Agents is a self-study, e-learning training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge. This course is intended to explain elements of the BSP system that are common to all parts of the world and explains the fundamental components of the BSP system.

3. BSP Essentials for Travel Agents Product Concept Product Development Market Description Assessment How the Product Works Module Description Pricing

4. BSP Essentials for Travel Agents: Product Concept Created to support professionalism among IATA Accredited Agents New technology solution for consistent knowledge transfer worldwide Available 24/7 Standard learning experience Contains operation essentials common to all BSPs

5. BSP Essentials for Travel Agents: Market Target audience: IATA Accredited Agents Skills training for entry-level resources Suitable for new BSP countries Suitable introduction to BSP system and operation for newly Accredited Agents

6. BSP Essentials for Travel Agents: Assessment Tests and assessments contained in each learning module Students who pass each Module Test obtain a Letter of Module Completion Students who successfully pass the final examination are eligible to obtain an IATA Certificate in BSP Essentials for Travel Agents The average learning time per module is 1 – 2 hours.

7. BSP Essentials for Travel Agents Customers may purchase the complete course or buy individual modules according to their interest. Local BSP offices will find the BSP e-learning product useful as a learning and reference tool for local Agents, providing the awareness of BSP fundamentals, supporting and reinforcing the classroom experience. Students can reference this product to work in the accounting section of a travel agency.

8. How the Product works: Purchase and Registration: Customer purchases product on IATA Online Store or by Application Form for site licenses.

9. How the Product works: Purchase and Registration Client receives proof of Purchase and access to the Course Registration Page Customer registers for the course

10. How the Product works: Customer receives E-mail confirmation Module access Username and password IATA Module Access IATA Customer ID: 472120 IATA Order Number: 578769 First Name: Mariana Last Name: Niculescu Email: tkt@passion.ro Access is now available for the following e-learning module(s): Introduction to the BSP System and BSP Language , Visit: www.travelcampus.com/iataclassroom And enter the following username and password: ------------------------------------------------------------- Username: iata.472120 Password: mor949 Please note your user name and password are case sensitive. They must be entered exactly as shown.

11. How the Product works: Client Accesses “IATA Classroom” Welcome Letter and How to Use the Software Orientation Lesson with Technical Support Module Access

12. How the Product works: Topics contained in this lesson are Shown on navigation sidebar Glossary Transcript FAQ Access from every screen

13. BSP Essentials for Travel Agents Product suite composed of 6 learning modules: Module 1: Introduction to the BSP System and BSP Language Module 2:Introduction to BSPlink Module 3: BSP Standard Documents & Procedures Module 4: BSP Agent Billing Reports & Procedures Module 5: BSP Agent Remittance Procedures Module 6: BSP Agent Best Practices and Common Solutions Final Examination

14. Course Home Page “IATA Classroom” contains: Help function Welcome to the Course Orientation Lesson Technical assistance List of Learning Modules and Final Examination

15. Module 1: Introduction to the BSP System and BSP Language BSP Overview BSP Participants How does the BSP system work? BSP Language: terms and definitions Where to find more information on BSP How to contact BSP in your region Special Feature: Course links to IATA Website to show resources for Agents

16. Module 2:Introduction to BSPlink What is BSPlink? Benefits of BSPlink for Agents Setting up BSPlink Functions ofBSPlink Sub-user Management Ticketing Authority How to obtain e-mail alerts BSPlink Help function Special Feature: Course describes main functionalities of BSPlink

17. Module 3: BSP Standard Documents & Procedures Electronic Tickets Virtual MPD Same-day voiding Service Fees/TASF Direct Refunds Refund Applications Acceptance of Credit Cards Electronic Credit Card Billing Credit Card fraud prevention Special Feature: Course shows where to locate and how to complete VMPD’s

18. Module 4: BSP Agent Billing Reports & Procedures Reporting Calendar Agent Billing Analysis Document Queries Unreported Documents Overdue Remittance Administrative Charges Special Feature: Course provides an online tour of main BSP Agent Reports

19. Module 5: BSP Agent Remittance Procedures Reporting Calendar What is the Remittance Amount? Remittance Methods Agency Debit Memo (ADM) Agency Credit Memo (ACM) Dispute Procedures Special Feature: Course provides an explanation of the Agent Remittance and Settlement process

20. Module 6: BSP Agent Best Practices and Common Solutions Frequently Asked Questions about BSP Solutions and Best Practices in Agent Remittance, Reporting and Using BSPlink What to do if you have a problem on BSPlink BSPlink Help Function How to contact BSP Special Feature: Course provides answers to commonly asked questions by Agents

21. Final Examination Students who successfully complete the final examination with grade of 80% or better are eligible to receive the: “IATA Certificate in BSP Essentials for Travel Agents” Certificate will be made available online Certificate validity is 5 years from date of issue

22. BSP Essentials for Travel Agents Introductory Pricing For licenses of 50+, please contact ITDI

23. BSP Essentials for Travel Agents For more product information, please visit: www.iata.org/training/courses/tttg49 Thank you