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Workplace Violence - PowerPoint PPT Presentation


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Workplace Violence. Introduction . Public Health Problem - NIOSH. Agenda. Statistics, Motives, Risk Factors, Legal, Hiring, Prevention. Ten minutes. Overview . 1980-89 7,600 OJM’s Cost $4.2 Billion. Rate Increasing. 7/92-93 rate was triple the 1989 rate.

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Presentation Transcript
introduction
Introduction
  • Public Health Problem - NIOSH
agenda
Agenda
  • Statistics, Motives, Risk Factors, Legal, Hiring, Prevention.
  • Ten minutes
overview
Overview
  • 1980-89 7,600 OJM’s
  • Cost $4.2 Billion.
  • Rate Increasing. 7/92-93 rate was triple the 1989 rate.
  • Homicide is #2 cause of occupational fatalities
  • 68% Robbery
  • Employer directed violence has increased 2-3 times in the last ten years.
motives
Motives
  • NIOSH
    • Irrational behavior 26%
    • Dissatisfaction with service providers 19%
    • Interpersonal conflict 15%
    • Upset at being disciplined 12%
    • Criminal behavior 10%
    • Personal problems 8%
    • Firing or lay off 2%
    • Prejudice 1%, unknown 7%
employer risk factors
Employer Risk Factors
  • Stress of layoff
  • Mergers
  • Downsizing
  • Working in ”lean & mean” company
most frequent category
Most Frequent Category
  • Robbery
  • Domestic or misdirected “affection”.
  • Employer directed
  • Terrorism and hate crimes
is there a violent profile
Is There a Violent Profile
  • Males late 20’s -40’s
    • Have frequent job changes
    • Have experience with weapons
  • Loners with low self esteem
  • No close friends
  • Difficulty communicating with family members
  • Jobs are the most important & stable factor in their lives
the violent employee
The Violent Employee
  • Builds to the act over time
  • May make progressively hostile comments/threats
  • Many cases, warns of intended action
  • Blames others for all their problems
  • No remorse /conscience
  • Works years without incident
problem
Problem
  • Warnings often ignored
    • Thought worker was blowing off steam
  • Difficulties predicting who will be violent
    • Psychiatric hospital and mental health center patients have a lot in common with general population.
mental patient profile
Mental Patient Profile
  • Violent Patients in Psychiatric Hospitals
    • All with perceptions they believed accurate and their course of action the only logical option available.
    • All had genuine & severe mental illness
mental patient profile1
Mental Patient Profile
  • Outpatient Community Health Center Patients
    • Normal without diagnosable mental illness
    • Pessimistic view of reality
    • Personal sad tales of hurt, rejection and powerlessness.
    • Quiet depression, air of desperation.
    • Some feel like exploding
    • Shortage of internal/external resources to cope with stress and demands
    • Most work years without incident
type casting
Type Casting
  • Too difficult
  • Over simplistic
    • Overlooks other who may explode given the circumstances
  • Many Factors
    • Family, financial,
situationally dependent
Situationally Dependent
  • Views of options and control
  • Part of a sequence of events and circumstances
  • Perpetrator influences only part of the sequence
  • Wrong place / Wrong time
threatening statements
Threatening Statements
  • Verbal threats to kill or do harm to oneself or others
  • Pattern of escalating threats that appear well planned
  • References to other incidents of workplace violence
intimidating behavior
Intimidating Behavior
  • Intimidation of coworkers
  • Open defiance or insubordination
  • Crossing of behavioral boundaries with another person (excessive phone calls, Gift giving, etc.)
  • Belligerent behavior
  • Blames others for everything that goes wrong
history of violence
History of Violence
  • Assaults
  • Antisocial behavior
  • Prior criminal behavior
recent marked performance decline
Recent Marked Performance Decline
  • Attendance problems
  • Decreased productivity
  • Inconsistent work patterns
  • Concentration problems
  • Increased involvement in accidents
  • Continual excuses
personality changes
Personality Changes
  • Withdrawal
  • Change from introverted boisterous or obstreperous
  • Major changes in interpersonal relations
  • Decline in personal grooming
mood changes
Mood Changes
  • Bizarre thoughts or paranoid behavior
  • Fantasies with self-centered outcomes
  • Irrational violent associations or thoughts
  • Delusional commands or statements
  • Secretive behavior
  • Strong emotional mood swings
obsessions
Obsessions
  • Desire to hurt a specific person or group
  • Romantic attachment to someone
  • Preoccupation with a notoriously violent incident
  • Obsession with weapons, munitions, explosives, etc.
serious stress personal life
Serious Stress - Personal Life
  • Financial problems
  • Unprovoked crying spells
  • Losses: job, marriage, loved ones, children
  • Divorce or bankruptcy
  • Desperation
killer profile
Killer Profile
  • Some experts say:
    • There’s a “Typical Profile”
    • Violent Worker gives some hint of future violence
    • More Selective hiring & screening polices may help
    • Companies need formal plans & resources
legal issues
Legal Issues
  • Difficult & Costly to Predict
  • Psychological tests under attack - ADA Mental illness is covered.
prediction
Prediction
  • May be able to use knowledge to assess employee potential:
    • During selection process & interview
    • When domestic disputes spill into the workplace
    • When major changes are being made
    • During counseling of troubled worker
    • During course of employment
the interview
The Interview
  • Assess risk of violence
    • Form subjective impression of the supports a person may have
    • Available friends
    • Family
  • Multiple interview create a more objective basis for decision
reference checks
Reference Checks
  • May ask about prior criminal convictions... not arrests that did not lead to conviction!
  • Background checks with prior employers is common and has high face validity
fair and uniformly administered policies
Fair and Uniformly Administered Policies
  • Train supervisors and employees on how to resolve conflicts
  • Develop and enforce policies which protect employees from threats/violence
  • Grievance Procedures - Clear channels for communicating threats
  • Provide job counseling for employees who are laid off or fired
fair and uniformly administered policies1
Fair and Uniformly Administered Policies
  • Train supervisors to recognize signs of a troubled employee
  • Provide counseling EAP
  • Provide safety education programs
  • Establish crisis plan (Violence Response Team)
response team role
Response Team Role
  • Gather facts about a potentially violent situation
  • Decide if the company should intervene and
  • Identify the most appropriate method
conduct initial assessment
Conduct Initial Assessment
  • Determine level of response required
  • Lay out steps it will follow to investigate the situation
develop action plan
Develop Action Plan
  • Review of available information
  • Determination of further steps
refine action plan
Refine Action Plan
  • Implement plan to protect the interests of the company
  • Support any potential victims
  • Remove any threat to workplace
response team duties
Response Team Duties
  • Consult with an expert to:
    • Provide guard or 24 hour protection service
    • Obtain a temporary restraining order
    • Gain appropriate family involvement
    • Notify those who need to know
  • Review security requirements and safety precautions based upon measured threat potential/probability.
response team duties1
Response Team Duties
  • Determine emergency coordination and notification requirements
  • Establish privacy protection and communication procedures
  • Determine and involve EAP support requirements
  • Determine and enlist security and medical support based upon requirements
  • Re-evaluation as facts forward and plan new interventions
response team duties2
Response Team Duties
  • Debriefing teams reports after every episode:
    • Review of the facts and actions taken
    • Determine what can be learned from how the situation was handled
    • Support the team members who participated