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Social Learning Corporate Training Materials. Module One: Getting Started. To know oneself is to study oneself in action with another person. Bruce Lee.
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Social Learning Corporate Training Materials
Module One: Getting Started To know oneself is to study oneself in action with another person. Bruce Lee • By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.
Module Two: Setting the Right Group Dynamic (I) The path to greatness is along with others. Baltasar Gracian • Leaders have a responsibility to establish a strong foundation in groups. Setting the right dynamics in communication, collaboration, and sharing will improve the success of the group and enhance social learning.
Module Two: Review Questions • When should feedback be given? • Immediately • Only at set times • At the end of the day • At the beginning of the day • What type of communication helps facilitate idea sharing? • Closed • Direct • Open • All types
Module Two: Review Questions • What should be expected in collaboration? • Teamwork • Diversity • Homogeneous teams • Nothing • What should be the focus of when collaborating? • Ego • Personal growth • Gaining skills • Group success
Module Two: Review Questions • Who should share best practices? • All members • Leaders • Top members • Researchers • What is Not a method used to identify and share best practices? • Meetings • Blogs • Newsletters • Brainstorming
Module Two: Review Questions • How often should feedback be given? • Daily • Constantly • Weekly • It does not matter • What is the first step to refining ideas? • Ask questions • Narrow topics • Brainstorming • Build community
Module Two: Review Questions • On which day did the participants drop their participation? • First • Third • Second • A week • How long before Devon complained about the group? • First • Third • Second • A week
Module Two: Review Questions • When should feedback be given? • Immediately • Only at set times • At the end of the day • At the beginning of the day • Feedback should be given immediately. This is a necessary part of open communication, and it helps keep an open dialogue. • What type of communication helps facilitate idea sharing? • Closed • Direct • Open • All types • Open communication creates a dialogue. This is the type of communication that facilitates the sharing of ideas.
Module Two: Review Questions • What should be expected in collaboration? • Teamwork • Diversity • Homogeneous teams • Nothing • Collaborating will bring diverse groups of people together. The diverse peoples and ideas should be embraced. • What should be the focus of when collaborating? • Ego • Personal growth • Gaining skills • Group success • Collaboration may be connected with learning new skills. The focus, however, should be on group success.
Module Two: Review Questions • Who should share best practices? • All members • Leaders • Top members • Researchers • The best practices of all people should be shared. This should not be limited to those in leadership. • What is Not a method used to identify and share best practices? • Meetings • Blogs • Newsletters • Brainstorming • Brainstorming is a useful tool, but the other answers are effective at sharing best practices.
Module Two: Review Questions • How often should feedback be given? • Daily • Constantly • Weekly • It does not matter • Feedback needs to be constant. This provides the information necessary to create change. • What is the first step to refining ideas? • Ask questions • Narrow topics • Brainstorming • Build community • Brainstorming generates ideas. These ideas are refined through asking questions and narrowing topics.
Module Two: Review Questions • On which day did the participants drop their participation? • First • Third • Second • A week • Devon ignored ideas the first two days. Participation began to fall on the third day. • How long before Devon complained about the group? • First • Third • Second • A week • Problems began on the first day, and they progressed. By the end of the week Devon was complaining about the team.
Module Three: Setting the Right Group Dynamic (II) The same dynamics that support performance also support behavioral change. Katzenbach & Smith • There are always pros and cons to social learning. The diversity and differences that make a group strong will also cause friction in social settings. Effective groups will address these issues as they develop and manage to keep the communication civil. Knowing how to create a diverse and respectful social learning group will make the experience more efficient.
Module Three: Review Questions • What makes a team stronger? • Diversity • Time • Culture • Nothing • What should the focus of diversity be? • Age • Culture • Skills • Academics
Module Three: Review Questions • What needs to be expressed in a civil manner? • Negative feelings • Positive and negative feelings • Positive feelings • Nothing • What can improve social interactions? • Participation • Civility • Punishment • Training
Module Three: Review Questions • Choose the con of people being unique. • Challenges people • Personality clashes • Provides synergy • All of the above • Choose the benefit of people being unique. • Personality clashes • Competition for work • Competition for promotion • Challenges people
Module Three: Review Questions • What should be done if an individual is actively aggressive? • Remove the participant • Not take it personally • Discover the reason for the behavior • Nothing • Someone who does not participate are showing which type of resistance? • Neutral • Passive • Active • None of the above
Module Three: Review Questions • Who addressed the problem group member? • Leader • Mitchell • A peer • No one • What was the response to Mitchell? • He was ignored • Agreement • Verbal abuse • There was no response
Module Three: Review Questions • What makes a team stronger? • Diversity • Time • Culture • Nothing • Diversity is useful in a team. This makes a team stronger. Lack of diversity weakens a team. • What should the focus of diversity be? • Age • Culture • Skills • Academics • The focus of team building in diversity should be the team. The focus needs to be on skills that will benefit the group.
Module Three: Review Questions • What needs to be expressed in a civil manner? • Negative feelings • Positive and negative feelings • Positive feelings • Nothing • It is important to express all feelings in a civil manner. This includes positive and negative feelings. • What can improve social interactions? • Participation • Civility • Punishment • Training • Sometimes people do not have effective social skills. Social skills training will help people who need it.
Module Three: Review Questions • Choose the con of people being unique. • Challenges people • Personality clashes • Provides synergy • All of the above • Personality clashes are a con of unique groups. The other answers are pros of the situation. • Choose the benefit of people being unique. • Personality clashes • Competition for work • Competition for promotion • Challenges people • A group of unique individuals will challenge each other to grow. The other answers are the cons of working with unique individuals.
Module Three: Review Questions • What should be done if an individual is actively aggressive? • Remove the participant • Not take it personally • Discover the reason for the behavior • Nothing • Aggressive participants need to be handled carefully. If they become too aggressive, they should be removed from the group. • Someone who does not participate are showing which type of resistance? • Neutral • Passive • Active • None of the above • People will actively or passively resist. Passive resistance includes disinterest or refusing to participate.
Module Three: Review Questions • Who addressed the problem group member? • Leader • Mitchell • A peer • No one • Mitchell’s peer caused problems in the group. Mitchell addressed the problem. • What was the response to Mitchell? • He was ignored • Agreement • Verbal abuse • There was no response • Mitchell tried to address the problem in class. This resulted in verbal abuse.
Module Four: Develop a Social Learning Culture at Work (I) Organizational culture is civilization in the workplace. Alan Adler • It is not enough to simply create social learning programs. Social learning must be integrated into the culture of the organization in order for it to be effective. This requires making connections, identifying star employees, encouraging questioning, and recognizing teaching moments. By creating a culture of learning, organization will continue to improve and grow.
Module Four: Review Questions • How should people work together in collaborative learning? • In a tiered system • As equals • Under direction • People do not work together • What does Not provide an opportunity for communication? • Formal meetings • Informal meetings • Online • Tagging
Module Four: Review Questions • What is the term for someone who consistently goes above and beyond? • Star • SME • Professional • Standard employee • What do SMEs teach? • What they are assigned • New information • Specialized tasks • Nothing
Module Four: Review Questions • When do teaching moments occur? • Anytime • After learning • Before learning • During instruction • Teaching moments use ______ • Demonstration • Instruction • Demonstration and instruction • None of the above
Module Four: Review Questions • Which question should be asked to create a culture of questioning? • When • Why • Where • How • What should people be encouraged to do in a culture of questioning? • Avoid risks • Pretend to know information • Nothing • Take risks
Module Four: Review Questions • What best describes Fred’s mentoring sessions? • Traditional class • Collaborative • Social learning • Friendship • How long before Fred considered leaving his mentor • 6 months • 2 months • 1 month • 3 months
Module Four: Review Questions • How should people work together in collaborative learning? • In a tiered system • As equals • Under direction • People do not work together • People work together as equals in collaborative learning. This helps people make connections. • What does Not provide an opportunity for communication? • Formal meetings • Informal meetings • Online • Tagging • Tagging is not an opportunity for communication. The other answers are opportunities for communication.
Module Four: Review Questions • What is the term for someone who consistently goes above and beyond? • Star • SME • Professional • Standard employee • Star employees need to be identified to become SMEs. These are people who consistently go above and beyond. • What do SMEs teach? • What they are assigned • New information • Specialized tasks • Nothing • SMEs teach certain skills. The information that they teach is based on their specialized tasks.
Module Four: Review Questions • When do teaching moments occur? • Anytime • After learning • Before learning • During instruction • Teaching moments may occur at any time. This is why they need to be recognized. • Teaching moments use ______ • Demonstration • Instruction • Demonstration and instruction • None of the above • Teaching moments occur frequently. They may use demonstration and or instruction.
Module Four: Review Questions • Which question should be asked to create a culture of questioning? • When • Why • Where • How • A culture of questioning will improve learning. Asking “why” will create a culture of questioning. • What should people be encouraged to do in a culture of questioning? • Avoid risks • Pretend to know information • Nothing • Take risks • A culture of questioning should encourage people to ask questions. Taking risks should be encouraged.
