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_Support Workers

Explore the top 10 essential skills every support worker in the community needs to truly make a difference in the lives of Australians with disabilities.

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_Support Workers

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  1. Learn More SUPPORT WORKERS

  2. 1.Communication:The Foundation of Everything • Effective communication sits at the heart of all successful support work. • Support workers in the community must communicate clearly with clients, families, healthcare professionals, and team members. • This means speaking in plain language that everyone can understand, asking the right questions, and knowing when to listen rather than speak.

  3. Active Listening: Hearing Beyond Words Active listening is more than just simply hearing others talk. It involves paying full attention, asking clarifying questions, and reflecting back what you’ve understood. For community support workers, this skill helps identify unspoken needs and emotions. When clients feel truly heard, they’re more likely to share important information about their health, concerns, or goals. This skill is particularly valuable during your NDIS worker orientation module, where you learn to document client needs accurately based on what they tell you.

  4. Patience: Your Greatest Ally Some clients may take longer to complete tasks, need repeated explanations, or experience challenging days. A patient community support worker creates an environment where clients feel safe to learn and grow at their own pace. Patience also helps during difficult moments Working in disability support services requires extraordinary patience.

  5. Learn more Ready to receive support or start your journey with us

  6. Thank You

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