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Becoming a Prometric center. Beverly Hilliard, University of North Dakota John Krucenski, Prometric. In The Beginning. Have your idea Have a time frame Know your contacts Don’t give up, don’t give up, don’t give up. Present Your Idea. Search for support Pro’s and Con’s list.

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becoming a prometric center

Becoming a Prometric center

Beverly Hilliard, University of North Dakota

John Krucenski, Prometric

in the beginning
In The Beginning
  • Have your idea
  • Have a time frame
  • Know your contacts
  • Don’t give up, don’t give up, don’t give up
present your idea
Present Your Idea
  • Search for support
  • Pro’s and Con’s list
after approval
After Approval
  • Be prepared to wait!
  • You get a detailed list of what you need.
  • Legal documents can take a long time when they need to go through many departments.
  • Verify every item you order as it can change slightly
the waiting game
The Waiting Game
  • Read as many rules and regulations as you can!
  • Be prepared for delays in getting things up and running! Especially at the University level.
  • Delays in shipping, ordering, payment, returns, etc.
staffing
Staffing
  • Never to early to think about this
    • Can you run center with current staff
    • If you hire – be careful – high energy position
    • YOUR ONLY AS GOOD AS YOUR STAFF-PERSONAL STRESSORS CAN NOT SHOWAT CENTER
opening expect the unexpected
OPENING – EXPECT THE UNEXPECTED
  • Training – planned well TOM(Territory Operations Manager) – server damaged
  • Server cabinet did not fit
  • Training was condensed due to server – hands on training
  • Organization is a must
  • You will need more filing cabinets than you think
opening
OPENING
  • Training will prepare you for opening
  • TOM stayed for morning of opening
  • Nervous – not really
  • Positive, professional, I CAN DO IT attitude
  • Many resources
pro s
PRO’s
  • Students love having the center – get positive feedback everyday
  • Monetary Reward – fund other position for Counseling Center
  • Training
  • Extensive Resources – list of people to call
con s
CON’S
  • The delays with contracts
  • Communication on so many levels
  • The Unexpected
slide11
?????’s
  • YES – the Pro’s outweigh the Con’s!!!!
prometric perspective
Prometric Perspective

Universities & Colleges are ideal partners

  • Already committed to testing.
  • Understand the importance of test security.
  • Strong customer service skills.

When possible – Prometric partners with U & C

  • Replacing a Sylvan partner.
  • Adding capacity/seats to an existing market.
  • Opening a new market.
decision process
Decision Process

Where, When & How Much

  • Annual Test Center Planning Process – review current capacity.
  • New clients may require new sites.
  • Replacement sites.
    • Different timeline for each.

Who We Contact

  • Current partner gets priority
  • NCTA membership & contacts
  • Cold call
moving forward
Moving Forward

Working with the School – Discovery Period

  • Find a Champion
  • Explain the Requirements
  • Find Space

50% of all discussions end at this point

requirements of the test center operator
Requirements of the Test Center Operator
  • Requirements for CBT delivery with Prometric include:
    • Minimum 5-6 days per week of operation
      • Saturdays needed
    • Long-day testing (9-hours) at least 1x per week
    • Test all programs offered by Prometric
    • Dedicated staff to the testing area
    • Background checks required
    • Other services may be requested to support broader line of business:
      • Fingerprinting
      • License issuance
    • Dedicated test room
slide16
Test Center Layout
  • Dedicated room
  • Direct line of sight
  • 48” wide desks
  • Access between proctor & test room
moving forward17
Moving Forward

Success Depends Upon Teamwork & Support

  • Senior Level Support
  • Legal/Contracts Support
  • Facilities/IT Support
  • Other Critical Support.

Successful Implementations have the following

  • Clear vision & plan to share internally.
  • Conduct an internal discovery meeting with all stakeholders.
  • Ensure budget & schedule can be supported.
  • Kick off meeting.
  • Frequent progress reports
prometric expansion into colleges universities
Prometric Expansion into Colleges & Universities

Lessons Learned

  • Long lead time to negotiate agreement.
  • Internal approvals for remodeling can be daunting.
  • Initial set up requires a significant amount of work.
  • Need a strong champion.
  • Passive support takes too long.
  • Prometric operations staff understanding academic environment.

Flexibility – Patience – Communication -Understanding

Necessary from all parties. Prometric & the University

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