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Instant Messaging Transcripts. Pilot Project and Request for Collaborators Heidi Senior University of Portland senior@up.edu. Chronology Spring 2007 IM service launched Spring 2009 Meebo Notifier Summer 2009 Widget locations expand. Chronology Spring 2007 IM service launched

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instant messaging transcripts

Instant Messaging Transcripts

Pilot Project and Request for Collaborators

Heidi Senior

University of Portland

senior@up.edu

slide2

Chronology

  • Spring 2007 IM service launched
  • Spring 2009 Meebo Notifier
  • Summer 2009 Widget locations expand
slide3

Chronology

  • Spring 2007 IM service launched
  • Spring 2009 Meebo Notifier
  • Summer 2009 Widget locations expand
slide5

Basic Statistics:

  • Date / Day of Week
  • Time of Day
  • Time to reference desk reply
  • Length of conversation
  • MeeboGuest or Personal Account?
slide6

Basic Statistics:

  • Date / Day of Week
  • Time of Day
  • Time to reference desk reply
  • Length of conversation
  • MeeboGuest or Personal Account?
slide13

Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:

An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved from

http://southernlibrarianship.icaap.org

slide14

Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:

An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved from

http://southernlibrarianship.icaap.org

slide15

Ryan, J., Daugherty, A. L., & Mauldin, E. C. (2006). Exploring the LSU libraries’ virtual reference transcripts:

An analysis. Electronic Journal of Academic and Special Librarianship, 7(3): n.p. Retrieved from

http://southernlibrarianship.icaap.org

next steps
Next Steps
  • Use of “computer mediated communication” (Maness, 2008)
  • Evidence of effective reference behaviors (Ronan et al., 2006)

Maness, J. M. (2008). A linguistic analysis of chat reference conversations with 18-24 year-old college students. Journal of Academic Librarianship, 34(1), 31-38.

Ronan, J., Reakes, P., & Ochoa, M. (2006). Application of reference guidelines in chat reference interactions: A study of online reference skills. College & Undergraduate Libraries,

13(4), 3-23. doi:10. 10.1300/J106v13n04̱02

join me
Join me!

Heidi Senior, senior@up.edu