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NEC Voice Security Recorder - PowerPoint PPT Presentation

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NEC Voice Security Recorder. Voice Security Recorder. For Recording & Storing conversations on a local or network PC Consists of an in-line box, USB cable and software. VSR. Voice Security Recorder. Plug ‘n Play No external power needed Set to Record EVERY call or on-demand

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voice security recorder
Voice Security Recorder
  • For Recording & Storing conversations on a local or network PC
  • Consists of an in-line box, USB cable and software


voice security recorder1
Voice Security Recorder
  • Plug ‘n Play
  • No external power needed
  • Set to Record EVERY call or on-demand
  • Can Restrict each user’s ability to Stop, Pause, Delete or Export Recordings
  • GUI for Playing, Recording, Options and File Management with one-touch E-Mail or export options
  • Save recording as compressed .WAV file (168 hours per Gb)
  • Save onto a Network Drive for centralized file management
voice security recorder2
Voice Security Recorder
  • Caller ID as part of Call Record
  • Search by:
      • Agent PC Log-in ID
      • Time/Date
      • Caller ID, Number Dialed
      • Key-words in notes
  • Optional Post-Call Screen Pop reminds agent to enter important notes, transaction number etc and if desired manage archive real-time

(note: ability to erase call can be removed on per seat basis)

voice security recorder3
Voice Security Recorder

One-touch email

One-touch export to standard .wav file

  • Playback Tab

Simple Search

voice security recorder6
Voice Security Recorder
  • File Management Tab
custom configuration
Custom Configuration
  • Settings to Meet the needs of every user:
desktop recording advantages
Desktop Recording Advantages
  • Simple installation- Uses existing PC hardware
  • User can add notes to call record
  • User can be restricted on use of features and functions
drawbacks to desktop recording
Drawbacks To Desktop Recording
  • If local PC is turned off we are not recording
  • If user unplugs USB we are not recording
  • It all comes down to “Why do you want to record calls?”
4 port call logger
4 Port Call Logger
  • VSR-04 – 4 Port Call Logging Unit
  • Up to 12 on one PC (48 ports)
  • Simple Set Up Options
backoffice software software set up options
BackOffice Software Software Set-Up Options

Each Port Has Unique Serial Number

Name and Map Each Port

Adjust Audio Levels

Ignor Threshold

Auto-Erase Threshold

supervisor software
Supervisor Software
  • VSR Manager 2.0
    • Advanced Search/Playback/Categorizing
  • VSR Reporter
    • Adds Advanced Playback Functions
      • Speed Control
      • Call Slice
    • Adds Reports based on Call Data and Activity by Agent
vsr manager 2 0
VSR Manager 2.0

Links to Recording Folders

Recordings List

Player Panel and Controls

call manager 2 0 cont d
Call Manager 2.0 (cont’d)

One-Touch E-Mail as .xtr or .wav file


Drag and Drop links to important recordings

Categorize as Desired

Quick Recall of Important Recordings

vsr reporter adds advanced player options
VSR Reporter- Adds Advanced Player Options

Speed Playback Control – Up to Twice as Fast- Modulation Stays the Same

Call Slice – Save and export on the ‘slice’ of the Call you want

  • Solutions to Meet your Customer’s Needs and to Help you sell more NEC Systems
    • Desktop (Distributed Hardware – Centralized Recording)
    • BackOffice- (Centralized Hardware and Recording)
    • Admin Software Options and Add-Ons
      • VSR Manager
      • VSR Reporter