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The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager C

The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando . Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? .

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The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager C

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  1. The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando

  2. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  3. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting is a combination of several City Departments- serving as a ONE stop for development

  4. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  5. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Key Managers to Know and Contact: Tim Johnson- Division Manager- 407.246.2075 Bob Pike- Building Official- 407.246.3306 Traci Parker- Customer Service Manager- 407.246.2803 Keith Grayson- Chief Engineering/Zoning Plan Review- 407.246.3234 Don Fields- Chief Building Plan Review- 407.246.2654 Jack Richardson, P.E.- Fire Protection Engineer- 407.246.3150 Donald Pittman- Inspections Services Manager- 407.246.2805 Roy Eden- Chief Building Inspector- 407.246.3551 Ron Terry- Chief Electrical Inspector- 407.246.3544 Olivia Boykin- Chief Engineering Inspector- 407.246.3223 Jennifer Moreau- Asst to the Division Manager- 407-246-3311 Thea Walker, Economic Development Coordinator- 407.246.2679 Sherita Polke- Client Relations Coordinator- 407.246.3273 Permitting Services is comprised of 80 staff, dedicated to Customer Service!

  6. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Applications increased by 8.5% from 2012 to 2013

  7. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Permits Issued increased by 23% from 2012to 2013

  8. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  9. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Inspections Increased by 42.3% from 2012 to 2013

  10. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

  11. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting Services Division *Bi-Monthly Industry Update for the HBA

  12. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Customer Service is an action word for Permitting- Some of our key features include: • Plan Review for Residential- Five Days • Plan Review for Commercial- Fifteen Days (some projects may take longer) • On-line Payment of Permit Fees • On-Line Checklists • Pre submittal/Pre design meetings

  13. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We also have Community Educational Sessions- Some of the past topics include: • The Platting Summit • When Do I need a Permit? • Signs and Accessory Structures • Orlando Builds • Green Building • Solar Energy Presentation • Stucco Installation • Pools and Spas

  14. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. • There was a 40% increase in the number of applications received over the previous two years

  15. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. Visitors in the Lobby Increased by 11.2% from 2012 to 2013

  16. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In 2013- We increased our staff to keep pace with industry- • 5 New Permit Technicians • 1 Fire Plans Examiners • 4 Construction Inspectors • Currently adding additional staff to assist with the call volume

  17. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In 2013- We created an in-progress Roof Inspection • Only on Re-Roof Permits • Homeowners confidence is increase • Helps to prevent unlicensed activity, by checking the project before it is completed.

  18. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- We are launching a Pilot Appointment Program- • Assist with wait times • in the lobby • Individualized help for • Customers • No waiting • Ensures that applications • are complete • More to come……

  19. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- Economic Development Information System (EDIS) • We will have an RFP to replace • our current Tidemark System • The new system will include • Electronic Plan Review • Our current system is more • than 10 years old • More to come……

  20. Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Questions?

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