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Community-Driven Health Facility Quality Improvement Program

This program aims to increase community ownership and social change capacity, enhance provider job satisfaction, and improve health outcomes, client satisfaction. It emphasizes shared rights and responsibilities, building support through commitment, willingness for change, and management backing. Key components include identifying contacts, determining presentation strategies, and engaging potential partners. It answers crucial questions on quality improvement, costs of poor quality, and community involvement. Group exercises involve presenting the program to potential partners.

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Community-Driven Health Facility Quality Improvement Program

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  1. PDQ PROCESS BUILDING SUPPORT COMMUNITY DEFINED QUALITY HEALTH WORKER DEFINED QUALITY BRIDGING THE GAP WORKING IN PARTNERSHIP FOR QUALITY IMPROVEMENT Increase communities’ sense of ownership of health facility Increase community capacity for social change Improve provider job satisfaction Shared rights and responsibilities for better health outcomes Improve client satisfaction Better Health

  2. Building Support • Need the communities commitment • Need willingness to make quality improvement changes by providers • Need management support of changes

  3. Components of Building Support • Determine who to contact • Decide how best to present • Present PDQ to Potential Partners

  4. Potential Questions to Answer • Why improve quality? • What is the cost of poor quality? • Why include the community?

  5. Group Exercise • Exercise 5 – Present PDQ to Potential Partners

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