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Problem Description

This document outlines a proposed solution for managing and investigating material quarantine issues using the ArchestrA Workflow Extension in a system platform environment. The scenario arises when a supervisor receives a complaint about product quality from a key customer. To address the issue efficiently, the solution utilizes a combination of ArchestrA Workflow, Wonderware Intelligence, MS SharePoint 2007, and an Inventory System. By facilitating quick access to batch details and related information, this system enables rapid problem isolation and informed decision-making.

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Problem Description

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  1. Use Scenario for ArchestrA Workflow Extension for System Platform Manage and Investigate Material Quarantine through EMI findings Invensys proprietary & confidential

  2. Problem Description • The Plant Supervisor has just received a call from one of the most important customers of the plant saying that the quality of the products he received in the past month is not as good as it used to be. Proposed Solution Provide a system that helps quickly identify the batch details and other related information that would help resolve the problem quickly.

  3. Solution Participants and Systems • ArchestrA Workflow • Wonderware Intelligence • MS SharePoint 2007 • An Inventory System • Jay – Supervisor in charge • Greg - Quality Manager • John – Quality Inspector, part of Greg’s team

  4. High Level Pictorial Representation Complaint Received Complaint Received Supervisor runs reports and takes the necessary action to Identify the Lot Corrective Action

  5. Use Scenario – Representation Jay Start Jay Receives a Complaint Call Jay Runs the Batch Genealogy Report Material with Issue is Identified Jay submits Hold Lots Form Workflow is triggered Notification sent to Greg John is notified to continue investigation John Greg Greg reviews Batch Report John fills out “Hold Lot Investigation form” and submits for approval System Notifies Greg for Approval Inventory system notified To put specific Lots on Hold! Legend • Has Greg Approved the Audit Report? Jay (Supervisor in charge) Assigned back to Greg (ALERT) No Greg (Quality Manager) John (Quality Inspector, part of Greg’s team) System Updates the Company SharePoint KB Action/Notification/Event Alert Yes Successful Completion Workflow Ends

  6. Business Drivers • Rapid Problem Isolation • ArchestrA Workflow • Process Institutionalization • Right Information • Right People

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