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Future Directions for ALMOs: Strategies for Success in Housing and Community Services

This document by Maggie Rafalowicz discusses the evolving landscape for Arms Length Management Organizations (ALMOs) in the UK housing sector. With a history of working with over 500 clients, including local governments and housing associations, it explores the key challenges ALMOs face: supply, quality, affordability, and accessibility. It advocates for innovative operational models such as mutuals and cooperatives to maintain independence while enhancing service delivery. The text emphasizes the importance of accountability, resident involvement, and strategic partnerships in successfully navigating the future.

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Future Directions for ALMOs: Strategies for Success in Housing and Community Services

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  1. What next for ALMOs? Maggie Rafalowicz 28 September 2012

  2. Our track record • Who are we? • Management consultancy focusing on Housing , Regeneration, Social Care • Work across the UK • Over 500 clients, including central government, councils, ALMOs, housing associations • Who am I? • Worked at senior levels in local government, Housing Corporation, housing association, commercial sector • Strategy and Policy, Development, Regeneration • Conducted various LA Housing Options Appraisals

  3. The big issues – remain the same • Supply • Quality • Affordability • Accessibility

  4. Policy Big Bang

  5. Reform • HRA • Welfare • Tenure • Development funding • Planning • Localism

  6. State of Play • Once upon a time there were 71 ALMOs • Now there are 53, soon to be 50 • 15 taken back in house • 5 LSVTs • 1 Mutual

  7. Reviews • Money • Performance • Delivery – past & future • Accountability • Members • Residents • Risk management • Relationships • Politics

  8. ALMO successes • Delivery of Decent Homes to time and to budget • Improved housing service • Enhanced resident involvement Close working with Council!

  9. Trust and respect

  10. Potential future services • Management and maintenance • DLOs • Council housing service – allocations, needs • Development – predominantly on HRA land • Estate regeneration • Non-housing services – ASC, employment • Scrutiny • Efficiencies

  11. Future models

  12. Models • ‘Optimised’ ALMO • Become a Registered Provider • Merge with existing Registered Provider • Multi-Council • County-wide • Mutual • Co-operative

  13. Optimised ALMO • Stays independent • Closer to Council • Shared services with Council • Shared services with other organisations • Deliver other Council services • JV for regeneration

  14. The Barnet Group • Barnet Homes • 15,000 homes in management • Homelessness prevention • Housing needs & allocations • Your Choice Barnet • Adult Social Care company • Provides services for Learning and Physical Disabilities • Consultancy and training • Assist – emergency home alarm service

  15. Hounslow – Tripartite agreement • Three way agreement – Council, HH and HFTRA • Board: 4 Council; 4 Independent; 7 Residents • Protocol for change and scrutiny • Delegation to eliminate duplication • Development in and out of HRA • Continuous improvement and cost efficiency • Share services with other providers to generate efficiencies

  16. Rochdale Boroughwide Housing • Co-ownership mutual • Owned by those who use its services and those who deliver the services • Mutual governance • Board of Directors (10) – responsible in law and practice for overall management and delivery of services • Representative Body (31/33) – work with Board to develop to develop plans & strategy; monitor delivery; accountability mechanism; appoint and remove non-executive directors of Board

  17. Can your ALMO…? • Deliver the Council’s strategic objectives • Offer additional services and support, e.g. new build development; social / financial inclusion • Demonstrate flexibility • Maximise resident engagement • Retain focus on continuous improvement and efficiencies

  18. maggie.rafalowicz@campbelltickell.com 07802 187 867 www.campbelltickell.com

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