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Key Performance Indicators for Facility Operations. Roger Young FacilityMastersOnline.com roger@facilitymastersonline.com 978-886-6093. Simple Truths. High Expectations Internal/External More with Less Demonstrate Success Be Credible. How to Maintain Credibility.

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key performance indicators for facility operations

Key Performance Indicators for Facility Operations

Roger Young

FacilityMastersOnline.com

roger@facilitymastersonline.com

978-886-6093

simple truths
Simple Truths
  • High Expectations

Internal/External

  • More with Less
  • Demonstrate Success
  • Be Credible
how to maintain credibility
How to Maintain Credibility
  • Demonstrate … quantitative measuring
  • Show … results
  • Developstandards and setexpectations
  • Demonstrateeffectiveness
strategy
Strategy
  • Understand the Expectations
  • Know the Key Questions
  • Identify the Metrics
  • Collect Data as Part of the Process
  • Compare Metrics Over Time
  • Benchmark With Others
expectations
Expectations
  • Properly Maintaining School Facilities
  • Energy Efficiency
  • Maximize Resources
  • Minimize Risk
  • Environmental Safety
properly maintain school facilities
Properly Maintain School Facilities
  • Key Questions/Metrics –
    • What is being done?
      • Completed work orders by type (routine, PM, emergency), trade, system, use of PM templates, cost
    • How well is it being done?
      • Time to complete, run time, emergencies, staff survey
    • What needs to be done?
      • Deferred work orders, life cycle analysis, capital needs and renewal, facility audit
properly maintain school facilities1
Properly Maintain School Facilities
  • Collect Data (Timely, Comparable, Accurate)
    • Work order, date initiated, date completed
    • Type of work (PM, emergency, routine), location
    • Category (HVAC, roof, electrical, plumbing, grounds)
    • Cost, labor time
    • Type and condition of equipment
  • Part of Process – Maintenance Management System such as SchoolDude.com
maintenance program
Maintenance Program

Number of Work Orders

Backlog

Status of Budget

Emergency Work Orders

Days to Complete Work Orders

PM Hours

Quality Assurance

energy management
Energy Management …

Consumption

Conservation

Accomplishments

Data:

  • BTU’s
  • Sq Ft Buildings
  • Degree Days
  • Comparison Over Time
  • Types of Energy
slide12

Convert all units to K BTU to benchmark/rank schools according to how much energy they use per square foot.

Energy Conversion Factors

1 kWh = 3.412 kBtu 1 Gal Propane = 91.6 kBtu

1 CCF = 103 kBtu 1 Gal #2 Fuel Oil = 139 kBtu

kpi custodial
KPI: Custodial
  • SF / custodian
  • Overall cost in $/SF
  • Custodial materials cost in $/SF
  • Overtime
  • Satisfaction Survey
kpi personnel
KPI: Personnel
  • Turnover
  • % of staff replaced
  • Change in staff size
  • Attendance rates
  • Average cost of pay and benefits per person
kpi overall
KPI: Overall
  • Square footage per student
  • Students per athletic field
  • Overall cost of custodial, utilities, maintenance in $/SF
  • Comparison metrics:
    • Overall cost / building age
    • Overall cost / enrollment
    • Overall cost / total
  • Percent of district square footage in portables
kpi environmental safety
KPI: Environmental Safety
  • Student injuries
  • Number of inspections
  • Respiratory complaints with nurse
  • State and federal reporting
  • IPM complaints
  • Life safety inspections
strategy1
Strategy
  • Understand the Expectations
  • Know the Key Questions
  • Identify the Metrics
  • Collect Data as Part of the Process
  • Compare Metrics Over Time
  • Benchmark With Others