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AAPG Conference

AAPG Conference. Critical Strategic Success Factors for Police Organisations: what do you consider when determining whether your police service is doing a good job? Terry G. Coleman, MOM, PhD(C) 30 th April 2011. Think about…….

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AAPG Conference

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  1. AAPG Conference Critical Strategic Success Factors for Police Organisations: what do you consider when determining whether your police service is doing a good job? Terry G. Coleman, MOM, PhD(C) 30th April 2011

  2. Think about…… • When you say “my local police agency is doing a good job,” what are you weighing? • When you say “my police agency is not doing a good job,” what are you weighing?

  3. Fundamental Principles of Contemporary Policing • due process, equity and fairness •  ethical conduct •  a customer and client focus •  consultation and collaboration with the community •  quality and valued customer/client service •  continuous evaluation, continuous improvement and change •  teamwork •  responsive to the environment •  decentralisation of authority and decision making •  total involvement •  participative leadership •  increased communication •  internal and external alignment •  outcome focused

  4. Exploratory Research:Seven Categories of Questions • Crime Prevention • Community Safety • Quality and Valued Service • Amount of Crime [Crime Rate] & Social Disorder • Conduct of Police Personnel • Solving of Crime & Social Disorder • Leadership & Management

  5. Primary Purpose • To create an index of Critical Strategic Success Factors [CSSFs] from which can be established Key Performance Indicators [KPIs] of Police Organisational Performance

  6. Participants560

  7. Leadership/Management Client/Customer Focus

  8. Leadership/Management Merit based hiring and promotion

  9. Leadership/Management Cost per Capita of Policing

  10. Leadership/Management Personnel Development

  11. Leadership/Management Workplace “Morale”

  12. Leadership/Management “Sick” Days

  13. Leadership/ManagementVisibility & Accessibility of Police Personnel

  14. Crime Prevention/Reduce VictimisationEffective External Communications Systems

  15. Crime Prevention/Reduce VictimisationProactive & Promote

  16. “Social Disorder” • social disorder (sometimes referred to as public disorder) includes such situations as public drunkenness, causing a disturbance, graffiti, vandalism, noisy parties, rowdiness, people loitering in public places, noisy vehicles, abandoned vehicles, urinating in public, fighting, illegal dumping, traffic issues, abandoned buildings, loitering youth, garbage, public drug use and broken street lights.

  17. Community Safety Amount of Social Disorder Fear of Social Disorder

  18. Quality & Valued Service Police Sensitive to Community Needs Community is Satisfied with Police Service

  19. Quality & Valued Service Honesty and Integrity Fair [Procedural Justice]

  20. Quality & Valued Service Police Approachable Police Polite

  21. Quality & Valued ServiceResponse Time Non-Emergency

  22. Amount of Crime & Social Disorder Violent Crime Rate Non-Violent Crime Rate

  23. Amount of Crime & Social DisorderSocial Disorder

  24. Amount of Crime & Social DisorderSerious/Fatal Traffic Collisions

  25. Conduct of Police Personnel Confidence in Police Trust of Police

  26. Conduct of Police Personnel Substantiated Public Complaints Substantiated inappropriate use-of-force

  27. Solving of Crime & Social Disorder Non-Violent Crime Social Disorder

  28. Solving Crime & Social Disorder Driving Offences: Criminal Code Driving Offences: Provincial

  29. Solving “crime” or being treated fairly?

  30. Analysis • The following are the seven factors derived from statistical analysis

  31. Factor 1

  32. Factor 2

  33. Factor 3

  34. Factor 4

  35. Factor 5

  36. Factor 6

  37. Factor 7

  38. Weighted Index • POPI = .668 (Factor 1) +.633 (Factor 2) + .787 (Factor 3) + .698 (Factor 4) + .631 (Factor 5) + .746 (Factor 6) + .538 (Factor 7).

  39. Where now ? • Food for thought.. What is it that your police should be judged by? • What do we mean when we say this police agency is doing great work or that police agency is a mess? • What we have to think about is: • “are they achieving the outcome we all desire?”

  40. The Ultimate Outcome of Policing A safe community free from the fear of crime and social disorder

  41. Thank You TColeman@SaskTel.Net

  42. Workshop:Critical Strategic Success Factors of Police Agency Performance What are the top six factors that you use when assessing the performance of your local police? What tells you that your local police are, or are not, doing what you and your community expects of them?

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