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Toll Violations

Toll Violations. BATA Oversight Committee January 2008. Tolling & Violation Systems on State-Owned Toll Bridges. CSC Violation Processing. Image Reviews 900,000 images are reviewed each month Obtains vehicle owner information from DMV Sends violation notices

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Toll Violations

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  1. Toll Violations BATA Oversight Committee January 2008

  2. Tolling & Violation Systems on State-Owned Toll Bridges

  3. CSC Violation Processing • Image Reviews • 900,000 images are reviewed each month • Obtains vehicle owner information from DMV • Sends violation notices • Average of 160,000 first and second violation notices are sent each month • First Notice – Toll plus $25 penalty • Second Notice – Toll plus $70 penalty • Collects violation payments • Service Center • Website

  4. Customer Violations (Issue #1) • Customer violation are about 6% (600,000 per month) of total transactions. • All tolls are collected through license plate images.

  5. True Violations (Issue #2) • True Violations are mostly non-customers. • True violations average about 3% (300,000 per month) of total trans • actions.

  6. True Violations -Equipment Issues (Issue #2) • Currently (November 2007), about 50,000 violations per month are un-collectable due to equipment issues (e.g. cameras, image transmission, etc.).

  7. True Violations -Vehicle Issues (Issue #3) • Currently (November 2007), about 112,000 violations per month are un-collectable due to vehicle issues (e.g. no plate, dealer plate, • obstructed plate, etc.)

  8. Violation Payments (Issue #4) • Violation payments have significantly increased with the implementation of DMV-holds.

  9. Estimated Gap Between Toll Revenue Expected and Violation Funds Collected

  10. Violation Enforcement Plan • Reduce customer violations • Reduce true violators • Identify those that violate • Get payment from those who violate

  11. Violation Enforcement Plan • Customer Violations (Issue #1) • Retune tag readers in all FasTrak®-only lanes. • Replace all toll tags that are older than 5 years old. • Notify customers to properly install their toll tags. • Examine charging fees for excessive pay-by-plates. • True Violations (Issue #2) • Implement CHP enforcement of violations at toll plazas, especially for vehicles that do not have license plates. • Conduct a public awareness campaign regarding violation enforcement. • Improve violation policy signage at plazas. • Introduce legislation allowing BATA to impound/boot vehicles and to revoke the driver’s license of vehicle owners with unpaid violations.

  12. Violation Enforcement Plan • Identify Violators (Issues #3 and #4) • Replace violation cameras system. • Develop “look-up” system with out-of-state DMVs. • Implement automatic violation processing agreements with rental car agencies. • Implement program to distribute toll tags at car dealerships. • Pursue legislation to require the issuance of license plates at car dealerships. • Get Payment from Those that Violate (Issue #5) • Institute collections actions for motorists with outstanding violations (underway). • Improve DMV Hold processing with DMV, including use Franchise Tax Board to recover payment from motorists with outstanding violation payments.

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