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Helping Clients Get the Most Out of EG. What We’ll Cover. A Day in the Life Issues that Emerge Improving the Experience What Future Might Hold The Search for the In-Between Spaces. A Day in the Life. Advance Prep Discovery Call Team Call Review Broad Approaches

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Helping Clients Get the Most Out of EG


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Presentation Transcript
what we ll cover
What We’ll Cover
  • A Day in the Life
  • Issues that Emerge
  • Improving the Experience
  • What Future Might Hold
  • The Search for the In-Between Spaces
a day in the life
A Day in the Life
  • Advance Prep
  • Discovery Call
  • Team Call
  • Review Broad Approaches
  • Team Conversations & Assignments
the discovery call
The Discovery Call
  • Quick Overview of EG Services
  • Get to Know the Customer and Their Business
  • Establish Rapport and Sense of Confidence
  • Steer Conversation towards Potential Tasks
  • Review Next Steps
  • Reassure Them about the Process
and the issues are
And the Issues Are…
  • They Don’t Know Enough about Us
  • We Don’t Know Enough about Them
  • They Don’t Fit, or We Don’t Fit
  • Everything Goes Really Fast
  • We Sometimes Miss the Biggest Wins
how we get better
How We Get Better
  • Front End – more videos, more webinars about EG
  • More and Better Tools and Technologies
  • Archive “Standard” Results
  • Less “work” – more conversations
  • Hunt for the “In-Between Spaces”
how partners can help
How Partners Can Help
  • Get to Know Clients and Their Issues
  • Connect Companies to EG Graduates
  • Build Local Resources
    • Localized Lists
    • Local Capital
    • Mine Local Companies for Exceptional Resources
    • Local Colleges and Universities
what future holds
What Future Holds
  • Not EG One Shots, but a Learning Community
  • Our Partners do More (Most?) of EG Work
  • National Team:
    • Education, Certification
    • EG R&D
    • Specialized Exec Education
    • Volume Purchases
    • National Outreach
the in between spaces
The In-Between Spaces
  • The issues that aren’t in our playbook
  • The Ones they don’t know we can help with
  • Second or Third or Fourth Conversation