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Creating a Cultural Competency Training

The Oklahoma City Area Inter-Tribal Health Board proposes a Cultural Competency Training program aimed at improving healthcare delivery for Native Americans. This initiative addresses critical communication barriers arising from diverse cultural backgrounds, language challenges, and low literacy levels. By fostering an understanding of tribal customs and effective communication methods, healthcare workers can provide more sensitive and appropriate care. The program includes six key steps to ensure successful implementation, promoting cultural awareness in healthcare settings.

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Creating a Cultural Competency Training

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  1. Creating a Cultural Competency Training Oklahoma City Area Inter-Tribal Health Board Tribal Epidemiology Center

  2. To treat me, you must know me

  3. Roadmap • Identifying the current issue • The proposed solution • What is cultural competency? • Why? • How?

  4. Current Issue “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” -- Tony Robbins • Unfamiliar with tribal customs • Unfamiliar with communication methods • Poor translations • Poor or ineffectual treatment = + • English as second language • Low educational & literacy levels • Hesitant to ask questions • Variation of acculturation

  5. The Proposed Solution: What? Why? • Create a cultural competency training program for tribal clinic healthcare workers to • promote cultural awareness and sensitivity • develop appropriate methods of communication “Culture and language have considerable impact on how patients access and respond to health care services.” -- Department of Health and Human Services

  6. The Proposed Solution: What?

  7. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  8. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  9. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  10. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  11. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  12. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  13. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

  14. Cultural Competency Training Program: Improving the Healthcare of Native Americans

  15. FOR MORE INFORMATION CONTACT Cuyler Snider MPH ‎ Cuyler.Snider@OCAITHB.org THANK YOU!

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