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HUC Staffing Levels UW-Hospital and Clinics Project Progress Report April 11, 2000

HUC Staffing Levels UW-Hospital and Clinics Project Progress Report April 11, 2000. Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine. Presentation Agenda. Project Background Problem Statement Methods Results Recommendations Lessons Learned Work Remaining.

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HUC Staffing Levels UW-Hospital and Clinics Project Progress Report April 11, 2000

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  1. HUC Staffing LevelsUW-Hospital and ClinicsProject Progress Report April 11, 2000 Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine

  2. Presentation Agenda • Project Background • Problem Statement • Methods • Results • Recommendations • Lessons Learned • Work Remaining UW Hospital & Clinics

  3. Project Background • Health Unit Coordinator (HUC) • Transcription and communication of physician orders • Maintenance, security and confidentiality of the medical record (a legal document) • Communicate with internal & external customers • Act as communication bridge between doctors and clients • UW-Hospital Contacts • Beth Brace, Training Officer • Patricia Padjen, Nurse Manager • Patrick Laemmrich, Management Engineer UW Hospital & Clinics

  4. Problem Statement • The role of the HUC needs to be restructured to improve efficiency and effectiveness in accomplishing tasks. • Examples of problems include low job satisfaction, high turnover in the position, errors, and customer dissatisfaction. UW Hospital & Clinics

  5. Methods • Best Practices • Surveyed UHC affiliations & Mayo Clinic • Visited St. Mary’s Hospital • Gathered alternatives UW Hospital & Clinics

  6. Methods • Time Study & Observations • 3 units-different environments & times • Compare units • Total of 11 hours • Workload analysis • Identify source of interruptions • HUC Survey UW Hospital & Clinics

  7. Results • Multi-tasking • Interruptions-35.84% of time • Sources: phone calls, nurses, physicians, patient’s families, patients. • Variance • Mondays are the busiest • Weekends are less hectic • Time of the day-first vs. second shift • Stress due to workload • Difficult to set priority UW Hospital & Clinics

  8. Recommendations • Setting priority • Splitting job (clerical vs. technical) • Categorize units to simplify staffing model • Hiring more people based on unit type • Workload management course • Direct-order entry by physician UW Hospital & Clinics

  9. Lessons Learned • Limitations of random sampling • Difficulties identifying tasks • Changes are difficult UW Hospital & Clinics

  10. Work Remaining • Review HUC survey • Validate recommendations • Prepare final report and presentation UW Hospital & Clinics

  11. QUESTIONS OR COMMENTS?

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