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Wireless and Mobility

Wireless and Mobility. Mobility for formal and informal, physical and virtual learning, social, and work environments Mobilization of web properties USC Wireless Plus simplification Wireless infrastructure upgrades Network integration for emerging technologies, e.g., AppleTV

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Wireless and Mobility

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  1. Wireless and Mobility • Mobility for formal and informal, physical and virtual learning, social, and work environments • Mobilization of web properties • USC Wireless Plus simplification • Wireless infrastructure upgrades • Network integration for emerging technologies, e.g., AppleTV • Distributed antenna system expansion • New 802.11ac wireless standard March 2013: Annual Planning

  2. Usabilityand Customer Support • Usability • User friendly support for technology enhanced learning and research • Consultation on user requirements for ITS application/infrastructure development and deployment • Customer Support • Aspire to be USC’s most highly valued customer service provider

  3. Usability and Web Development • Getting USC units to prioritize needs of their web visitors • Need to develop web templates, widgets and nimble content feeds to reduce cost and increase quality of USC websites • Need for high performance, always up web infrastructure • Best strategy to serve mobile access

  4. Customer Support • Top 3 projects: • Training staff (KFS, O365, Trojan Time, Workday) • TMIS IS2 - training of CSG/CSC, NOC • Desktop support for internal ITS

  5. SWOT Analysis: • Strengths – Team (very flexible and willing staff, new hires added) • Weaknesses – Engagement in early development of projects, service management, ticketing system, and enhance customer communication (Chat, Twitter, Facebook). • Opportunities–Engage at inception of project development, propose soft launch service management as we move toward certification, tools, and implementation (strategy, design, transition, operation, continual service improvement). . • Threats – Decline in annual ITS Customer Satisfaction Survey (MORS), negative ITS Customer Feedback http://www.usc.edu/its/feedback/, decline in customer service metrics, negative phone calls/emails.

  6. DR, BR, Colocation, and Infrastructure • Emergency preparedness for instruction • Emergency protocols for learning spaces • Technology supported emergency communication strategies • Refresh the DR strategy, including the purpose of the Arizona Sungard facility and potentially others • Colocation expansion • Data center power and cooling upgrades

  7. Cloud Systems • Workday – July 2013 • Office 365 – Through FY14 • Students Google Apps – FY 14 • Perhaps LMS – FY 14 or later • New admin & mgmt tools – FY 14 or later March 2013: Annual Planning

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